Residential Support Representative 1

Creating Peace of Mind by Pioneering Safety and Security

At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, in 2024 we were awarded the Gallup Exceptional Workplace Award, which recognizes the most engaged workplace cultures in the world.

Residential Support Representative 1 – Remote Kansas-Remote Missouri-Remote Colorado-Remote Indiana

 (The candidate for this position will need to reside in one of the states mentioned above)

Scheduled Work Hours for Each Designated State:

All will be Sunday-Thursday:

Kansas/Missouri: 8 am-4:30 pm

Colorado: 7 am-3:30 pm

Indiana: 9 am-5:30 pm

Residential Support Representative 1

Are you looking for an opportunity to work in a fast-paced company that does meaningful work? Are you looking for a company that offers competitive pay and opportunities for growth and advancement? If so, we may be the company for you. We are Allegion and we help keep people safe and secure wherever they live, play, and work through our innovative products.

We are looking for people with technical or mechanical aptitude that enjoy learning new things, solving problems, and are passionate about helping others to join our Residential Support team!

What it means to be a Residential Support Representative at Allegion:

As a Residential Support Representative, you are a crucial part of the Allegion team, responsible for driving consumer loyalty for the Security business through exceptional customer service, warranty support, pre-purchase support, technical support, and issue resolution. This role will portray a positive image for the company by providing superior customer service, accurately addressing all customer inquiries in a professional and courteous manner, and acting as a customer advocate to continually improve the level of customer satisfaction. 

What You Will Do:

• Provide positive customer experiences to help troubleshoot basic technical problems. Primary support will be through phone calls, but could include email, instant messaging, or other communication methods

• Represent the organization with relationship building, and generating, updating, and/or creating service request tickets for all communications