Customer Success Specialist

Rexel USA is recognized as a Great Place to Work!

 

Rexel USA is a leading distributor of electrical supplies, services, and solutions, which includes the following companies: Rexel, Gexpro, Platt & Mayer.

 

A career with us offers professional growth, career advancement, unlimited opportunities to learn and enjoy the work we do.

Our values are the foundation for how we operate with our employees, customers, and suppliers. We strive to Deliver the Best Customer Experience, Join Forces for Success, Encourage Innovation, Engage People to Develop Their Talents, Trust Each Other, and Enjoy Making a Difference.

If you're driven by collaboration and delivering quality work, join  Rexel USA as a  Customer Success Specialist!

The position of Customer Success Specialist will be based out of Sparks, MD!

Summary

The Customer Success Specialist is responsible for maintaining and expanding Rexel's Annual Recurring Revenue. Will utilize data derived from normal business activities, customer support/service interactions and contracts, and other datasets to gain insights into customer needs and potential opportunities. The Customer Success Specialist with collaborate with customers, Sales, Product Specialists, and Services, and will assist in aligning customer objectives with the company's offerings.

 

What You’ll Do

• Build positive working relationships between Rexel and customers, digitally and through customer meetings
• Work with Marketing team to help lead contract adoption and expansion campaigns
• Accurately communicate a value proposition based on the data being presented
• Analyze customer contract usage data contained within Customer Success Platform and other sources to look for trends
• Collaborate with sales, specialists, and other roles within Rexel Automation and Rockwell Automation
• Understand basic concepts of automation regarding product lifecycles, simple migration paths, and learning to identify opportunities based a customer’s install base and support usage
• Review progress with leadership
• Other duties as assigned

 

The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Rexel USA.

What You’ll Need

• High School or GED    
• Bachelor’s Degree in Business or Technical degree preferred
• 3+ years of Customer Success Manager experience
• Prior experience with Rockwell Automation products and services preferred

 

Knowledge, Skills & Abilities

• Must have excellent interpersonal, analytical, and written/verbal communication skills
• Be a self-starter that can work both independently and in team-based environments
• Must be able to build positive working relationships with people at all organizational levels
• Must demonstrate integrity and a firm commitment to company beliefs and values
• Attention to detail and organizational skills
• Delivers exceptional customer experience

 

Working Conditions and Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Working Environment

• Exposed to unpleasant or disagreeable physical environment such as high noise level and/or exposure to heat and cold None
• Exposed to electrical hazards; risk of electrical shock    None
• Handles or works with potentially dangerous equipment None
• Travels to offsite locations Frequently – 21% t