Retail Cosmetics Sales Associate - Benefit Esthetician, Herald Square - Full Time

Be part of an amazing story.

Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

As an Esthetician Brow and Skin Care Specialist, you will bring passion for skincare, beauty and help your clients to achieve their skincare and beauty goals.  You will develop and maintain a loyal client base and drive sales through outstanding customer service and experiences.

What we can offer you

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities. 

Some additional benefits we offer include: 

• Merchandise discounts 
• Performance-based incentives 
• Annual merit review 
• Employee Assistance Program with mental health counseling and legal/financial advice 
• Tuition reimbursement

Access the full menu of benefits offerings here.

What you will do

• Build customer relationships through in-person, virtual or phone skincare consultations to assess their skin concerns, needs, and goals
• Educate customers on the benefits of various skincare ingredients and techniques
• Develop customized skincare routines tailored to customers individual needs and preferences that will drive sales
• Demonstrate proper skincare from approved and trained services and provide hands-on guidance to clients
• Assist customers in booking appointments for brow and skin services; call clients for events, appointments, and the arrival of new merchandise; and work as part of a team to meet individual, department, and store objectives
• Ensure the customer understands and signs the service release form
• Drive customer acquisition. Leverage MyClient to nurture client relationships through impactful and personalized outreach. Drive sales through leveraging Macy’s Loyalty Program
• Remain up to date with all training through Beauty Playground. Attend Vendor trainings and virtual trainings as assigned
• Stay current on brand related product knowledge and beauty trends
• Meet regularly with your supervisor to discuss your performance, goals, and actions
• Maintain a clean, safe, and inviting environment in alignment with our company provided standards & guidelines; maintain compliance with State Board of Barbering and Cosmetology and State Board of Health rules and regulations
• Maintain all hygiene and sanitation standards for all Brow Bar areas and elements
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities
• Regular, dependable attendance & punctuality

Who you are

• Have a current Esthetician License (Required); maintain and display a valid state-issued esthetician, cosmetologist, or waxing license. The employee is responsible for any fees, additional training, and/or renewals needed as a requirement
• Maintain compliance with State Board of Barbering and Cosmetology and State Board of Health rules and regulations
• 1-2 years’ experience working as an Esthetician or Beauty Advisor in a spa, salon, or skincare clinic
• Strong sales and customer service experience
• Comfortable with contact with clients/ customers to provide consultations and treatment
• Strong interpersonal skills with proven ability to communicate and share information with diverse