Plant Systems IT Technician

What you will do

The Plant IT Technician is responsible for installing and supporting the IT hardware, software, and network infrastructure at the Meadowbrook Holland MI and Fort Wayne IN manufacturing facilities. The position is primarily based in Holland MI and will require at least 25% travel to FT Wayne. The Plant IT Technician reports directly to the USCAN Plant Systems East Team Lead with a dotted line relationship to the local plant management teams.

How you will do it

• Triage IT hardware, software, and network issues in an office and on the manufacturing plant floor
• Configure and deploy IT hardware equipment in an office environment, such as printers, conference phones, conferencing systems, while following hardware and software standards
• Configure and deploy IT equipment on the plant floor, such as Zebras, Satōs, PCs, thin clients, scan guns, radio frequency (RF) devices, and payroll clocks
• Wear plant personal protective equipment (PPE) while on the plant floor and follow safety equipment programs according to company standards
• Provide typical application support, including O365, Windows 10, firewalls Etc.
• Facilitate the full PCLM process
• Maintain security, appearance, and organization of the server room
• Manage SLAs and resolve incidents in Service Now
• Primary contact for service providers, such as Verizon and Avaya
• Primary interface of communication to Plant Management regarding WAN/LAN outages for infrastructure maintenance and planned hardware / software deployments
• Partner across local departments—Engineering, HR, Maintenance—to advise on deployments and execute projects
• Engage with the USCAN Plant Systems Team to execute projects across the region
• Make recommendations to the USCAN Plant Systems Team when IT hardware and/or software upgrades are required and procure required items through approved vendors
• Ensure new IT hardware serial numbers are recorded and included under existing maintenance contracts
• Regularly spend portions of the day on the plant floor and occasionally lift parcels up to 40 pounds
• Travel requirement ~25%

What we look for

• Bachelor’s Degree preferred, plus at least 1 year of professional IT Technical support experience
• In lieu of a bachelor's degree, will consider a 2-year degree and at least 2 years of experience OR 4 years of equivalent experience in combination of education and experience
• Other desirable certifications include Network+, Security+, MCSE, CCNA, A+
• Solid understanding of PCs including software installation, reimaging, Intune AD, Azure & MES (Manufacturing Execution Suite) is a plus
• Experience configuring / troubleshooting issues / and deploying IT hardware, such as various printers, PCs, thin clients, scan guns, and/or radio frequency (RF) devices required
• Understanding of networks and administration with knowledge of Access Points, Switches, VOIP, TCPIP, DHCP, DNS
• Experience with inventory, asset management, and CMDB is a plus
• Solid analytical and critical thinking skills with strong written and verbal communications skills
• Experience working in a manufacturing plant setting strongly preferred
• Ability to be on-call and to resolve off-hours support situations requiring immediate attention

What you get:

• Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire
• Tuition reimbursement, perks, and discounts
• Parental and caregiver leave programs
• All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
• Global market strength and worldwide market share leadership
• HQ location earns LEED certification for sustainability plus a full-service cafeteria and workout facility

Who we are:
Clarios is the creator behind the world’s most recognizable car battery brands. We are the car battery found in most new vehicles including leading brands such as Ford, General Motors, Toyota, Honda, and Nissan. Our 16,000 employees develop, manufacture, and distribute batteries for virtually every type of vehicle. We recover, recycle, and reuse up to 99% of our battery materials, leading sustainability practices in our industr