Pharmacy Market Manager, West Region - Cigna Healthcare - Remote

Position Summary

As part of Cigna Pharmacy Management, the Cigna Pharmacy Sales & Account Management (CP-SAM) Senior Manager serves as the leader of pharmacy benefits strategy and main pharmacy subject matter expert, working in partnership with the leadership of the Cigna Medical Sales organization in the West Region that serves Middle Market and Select Segment clients.

The CP-SAM Senior Manager will be responsible for developing and maintaining relationships in the assigned markets, with internal stakeholders (the Market Growth Lead (MGL) of the Market and the Sales team), external clients, and local broker/consultant partners to advance Cigna Pharmacy Management client retention & growth strategies.  The CP-SAM Senior Manager will be responsible for leading and managing a team of Pharmacy Clinical Account Manager(s) and/or Pharmacy Account Executive(s) to deliver results that align with Cigna's corporate strategic goals and market-specific strategies.  Active in-market participation will be a significant part of the supportive local aspect to the CP-SAM Senior Manager role, allowing for close collaboration with Medical Sales leadership in all aspects of our integrated offering in the local market.  The CP-SAM Senior Manager will also work closely with the Pharmacy Sales Directors on creating winning strategies for the market, will oversee the support of the Pharmacy SME’s and their assignments for Select and Middle Market Clients in the assigned geography, and lead the development and execution of successful pharmacy carve-in strategies in the Market

Job Responsibilities

The primary responsibilities of the CP-SAM Senior Manager include:

• Retention of the assigned book of business for the assigned market through proactive portfolio management, leveraging a solid understanding of pharmacy pricing strategies, competitive intel, pharmacy products, and available performance guarantees to renew clients and preserve earnings.
• Constant collaboration with the Medical Sales team, internal Pharmacy matrix partners, clients, and broker/consultants to optimize the pharmacy benefit for our clients, and ensure optimal penetration of preferred programs, products, and solutions
• Creation and execution of a strategy to continually educate & consistently advance the knowledge of pharmacy within the Cigna Medical sales organization, and the local markets as needed.
• Development & maintenance of a market-specific pharmacy business plan that outlines sales/training strategies for the assigned geographic markets, and promotion of opportunities to expand the pharmacy earnings contribution to the broader Cigna organization through market- specific client/Cigna/producer organization efforts and initiatives.
• Offer & successfully sell-in a suite of pharmacy management programs and solutions that align to Cigna's overall value proposition of lowering total health cost
• Providing strong and consistent leadership to the Middle Market and Select Segment in-market Pharmacy team, which consists of Clinical Account Managers and/or Pharmacy Account Executives.
• Ensure success of new client pharmacy implementations, renewals, and benefit plan changes to optimize client readiness. Enact appropriate risk mitigation strategies through ongoing partnership with Pharmacy Client Service Operations and the broader Service Operations team.
• Optimize aligned human resources to deliver upon our service model commitments.

Responsibilities also include:

For the Market:

• Develop, and execute upon market-specific pharmacy service plans that ensure support for the Market and deliver on financial contribution goals.
• Manage the assignment of clients to a Clinical Account Manager and/or Pharmacy Account Executive, as applicable.
• Provide management of and support for the pharmacy team assigned to the Market, including hiring, onboarding, training, and coaching on performance management.
• Understand market competition, and assist in the new client sales strategies, and existing client retention and development strategies.
• Maintain comprehensive & current knowledge of Cigna Pharmacy Management’s products, programs, & processes.
• Provide an ongoing presence in the assigned market & sales office(s) to build a strong knowledge of pharmacy and the PBM space within the Medical Sales teams.
• Strongly support and retain the assigned client book of business. Leverage consultative selling strategies to help the Medical Sales team bring in new integrated business, as well as carve-in Pharmacy for current Medical-only clients.
• Understand individual market trends, competitive dynamics, and sales strategies, and create tailored approaches/solutions to meet market needs.