Seasonal Customer Service Representative

Job DetailsJob Location: Pottersville, NY 12860Position Type: SeasonalSalary Range: $16.00 - $16.00 HourlyJob Category: Customer ServiceCore Responsibilities:
•  Act as a switchboard for Word of Life and be able to redirect calls to the proper channel
•  Reply to general voicemails and e-mails left in department box as well as personal boxes
•  Acquire, maintain, and expand knowledge of how each department works and their function
•  Ability to maintain a courteous and pleasant demeanor – both in person and on phone
•  Dress consistent with a desired professional image
•  Communicating with customers with respect and interest
•  Pleasant and cooperative attitude with co-workers
•  Ability to manage time and projects without the need of constant direction
•  Personal and professional growth and development based on yearly goals
•  Ability to work a consistent schedule but also flexible during peak seasons
•  Attendance at weekly staff meetings and required devotions/chapels
•  Know and understand policies and procedures for registration of all camps, conferences, concerts, and events
•  Ability to communicate with camps regarding details of registration, events, cancellations, reporting, and assisting the camps with customer needs
•  Ability to research and follow up with customers regarding answers to unknown questions
•  Mindset to anticipate the customer’s needs beyond what they communicate
 Qualifications• A clear cut personal testimony of faith in Christ
• Agreement with Word of Life’s vision, mission, Statement of Faith and Standard of Conduct.
• A willingness to learn and grow in the ministry responsibilities mentioned below.
• A great personality and communication skill
• Proficient in typing, computer skills, and math skills
• The ability to multitask and follow-up