Team Lead, Customer Success

CodeSignal is how the world discovers and develops the skills that will shape the future. Our skills platform empowers teams to go beyond skills gaps, with hiring and AI-powered learning solutions, and helps individuals cultivate the skills they need to level up. Wherever you are on your journey, CodeSignal’s hiring and learning solutions meet you there and get you where you need to go.
Having powered millions of skills evaluations, CodeSignal is trusted by leading companies like Netflix, Capital One, Meta, and Dropbox, and is used by learners across the globe. Some of our latest accomplishments include:

• 🌟 Ranking #2 in Education on Fast Company's prestigious World’s Most Innovative Companies of 2025 list
• ⬆️ Being recognized by TIME magazine as one of the World’s Top EdTech Companies of 2024
• 🏰 Getting Certified as a Best Place to Work 2023-2024
• 🧑‍💻Launching our AI-tutor Cosmo alongside our practice-first learning product
• 🎬 Seeing Cosmo featured in Times Square three times in as many months

What makes a Signalite?Signalites are the incredible people who make up CodeSignal’s global team. We believe every Signalite should be given the context to understand decisions, the freedom to act independently, and the responsibility to do what’s right. These principles build upon each other to drive motivation, speed, innovation, and a results-oriented, high-performing culture. We believe that culture is not just about principles, but also behaviors. This belief can be seen and felt in everything we do as Signalites.
The RoleThe Team Lead, Customer Success role at CodeSignal is responsible for leading a team of Customer Success Managers (CSMs) serving mid-market and enterprise customers. This strategic leadership role will drive customer retention, expansion, adoption, deeper relationship building and advocacy while ensuring operational excellence across the team. You'll develop customer success strategies that maximize value realization and ensure our customers achieve their technical hiring goals through our platform.
Key Responsibilities
Team Leadership & Development

• Hire, lead, coach, and develop a high-performing team of Customer Success Managers
• Establish clear performance metrics (both leading and lagging indicators) and career development paths
• Conduct regular 1:1s, team meetings, and performance reviews
• Identify skill gaps and implement training programs to enhance team capabilities
• Build a positive, collaborative team culture that drives high performance and retention

Customer Success Strategy

• Develop and implement customer success strategies specific to technical assessment needs
• Design and optimize customer journeys from onboarding through renewal
• Create and refine playbooks for customer onboarding, adoption, expansion, and renewal
• Establish standardized processes that balance customization with scalability
• Collaborate with Product, Sales, and Marketing teams to ensure alignment

Revenue Retention & Growth

• Achieve team targets for adoption, GRR, NRR, relationship and activity indicators
• Work with Account Management and Sales leaders to identify and execute expansion opportunities
• Develop early warning systems to identify at-risk accounts
• Implement rescue strategies for vulnerable accounts
• Partner with Sales on expansion opportunities and renewal forecasting

Customer Experience & Advocacy

• Define and monitor customer health metrics across segments
• Establish feedback loops to gather and act on customer insights
• Develop customer success programs that drive platform adoption and value realization
• Build deeper relationships with strategic customers within the segment
• Create and manage customer advocacy initiatives and build direct relationships with Customers
• Identify and develop customer references and case studies

Operations & Reporting