Communications Specialist/Administrative Assistant

Date Opened: Tuesday, February 10, 2026 12:00 AM

Close Date: Tuesday, February 17, 2026 12:00 AM

Department: General Services Department

Salary: $24.00 - $29.81 Commensurate with Experience

Welcome to the City of Charlotte

Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.

Our guiding principles include:

• Attracting and retaining a skilled and diverse workforce

• Valuing teamwork, openness, accountability, productivity, and employee development

• Providing all customers with courteous, responsive, accessible, and seamless quality services

• Taking initiative to identify, analyze, and solve problems

• Collaborating with stakeholders to make informed decisions

SUMMARY

This position, located within the Communications & Outreach Division of Animal Care & Control, supports team members with communications, fundraising, and public outreach initiatives. The Communications Specialist will assist in developing digital content, coordinate fundraising and other special events, and promote ACC’s mission through creative storytelling and community engagement. The role requires writing and design skills, digital marketing experience, and the ability to work with animals in a fast-paced, collaborative environment. Some evening and weekend work is required based on event schedules.

Major Duties and Responsibilities:

• Support the creation of content for CMACC’s website, social media platforms, and email marketing campaigns to aid with special projects, including items such as flyers, graphics for website and social media use, and infographics for use at community events. 

• Assist in the design of promotional materials for events, fundraising, and outreach using graphic design tools such as Canva, Adobe Creative Suite, etc.

• Assist in planning and executing fundraising campaigns and special events

• Use templates/approved language to aid in pushing out press releases, media advisories, and promotional materials as needed to support the Communications/Outreach Manager and ACC Director.

• Represent CMACC at community events and outreach activities as needed based on staffing levels.

• Assist with the tracking of marketing and development campaign performance using industry best practices.

• Support logistics for events and campaigns, including timelines, budgets, and vendor relations in collaboration with the Communications & Outreach Manager and ACC Business Services Supervisor.

• Support other roles within the Communications & Outreach Division. Will be responsible for providing backup coverage for Communication & Outreach positions in conjunction with the Communications & Outreach Manager.

• Assist with animal-related content creation and promotion

• Work comfortably around dogs, cats, and pocket pets in shelter and event settings

• Perform other duties as assigned

Knowledge, Skills & Abilities:

• Strong writing, editing, and storytelling skills

• Ability to learn graphic design software (e.g., Canva, Adobe Creative Suite)

• Knowledge of social media management tools and email marketing platforms

• Ability to learn digital marketing strategies and analytics

• Excellent organizational and multitasking abilities

• Ability to assist with managing projects independently and collaboratively

• Ability to learn the principles and methods for promoting and selling services, including marketing strategy and donor engagement

• Ability to work effectively with diverse communities; bilingual (Spanish/English) preferred

• Comfortable working with animals in various environments

• Exercise good judgment and self-control during stressful situations and peak workload periods

• Understand and follow through on both oral and written instructions

Preferred Qualifications: Spanish/English preferred

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