IT Support Manager/Systems Engineer

Capella Space stands at the forefront of synthetic aperture radar (SAR) satellite technology and signal intelligence. We provide customers in governments, academia, and commercial sectors with reliable information that enables unparalleled understanding of the world. Our mission is centered on delivering timely and reliable Earth imagery, supporting diverse applications in defense & intelligence, disaster response, energy, environmental monitoring and more. Utilizing cutting-edge technology, Capella Space designs, manufactures and operates an advanced constellation of SAR imaging satellites. Our market-leading SAR satellites are complemented by an unmatched data infrastructure and automated ordering and delivery platform for fast, reliable insights where and when customers need it most. 

Recognized for our technological prowess, Capella Space was honored as one of the 10 most innovative companies in Space in 2023 by FASTCOMPANY. Capella Space is an internationally trusted Earth Observation data provider, working closely with the U.S. Space Systems Command, U.S. Space Force, NASA, U.S. Air Force, U.S. Navy, U.S. National Reconnaissance Office, the Canadian Government and more to make unclassified, high-resolution SAR data more accessible.  

What Makes Capella Unique? 

Capella Space is a highly collaborative team environment, providing an opportunity to work with some of the brightest minds in the space industry, though no prior space experience is needed.  We’re looking for people excited about tackling seemingly impossible challenges, learning new skills and concepts, and helping each other achieve success. Our mission and our products are meant to understand the whole world and help everyone in it - regardless of race, creed, or any other distinction. We encourage you to bring your unique perspective to help make us stronger, including applications from those who are traditionally underrepresented in tech. 

About the Role and Team

The IT Support Manager/Systems Engineer’s role is to ensure the stability, integrity, and efficient operation of the in-house information systems that support core organizational functions. This is achieved by monitoring, maintaining, supporting, and optimizing all networked software and associated operating systems. The Systems Engineer will apply proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve issues in order to maximize the benefit of IT systems investments. 

Responsibilities  

• Lead and manage the IT operations team across a diverse environment that includes Windows, Linux, and Mac systems to ensure cohesive support experience  
• Maintaining an appropriate balance of overall team management and development and hands-on technical work.  
• Work with executive team members, decision makers, and stakeholders to define business requirements and systems goals, and to identify and resolve business systems issues. 
• Coordinate with the Technology delivery teams (devops, business systems, security, etc.) to manage comprehensive support services, including escalated Tier 3 technical issues, across all operating systems and platforms.  
• Collaborate closely with the Director of Corporate Infrastructure to implement robust security measures and to align security protocols with IT operations, including educating and developing the team on security best practices.  
• Collaborate with other departments to align IT operations with business goals and support company-wide initiatives.  
• Manage vendor relationships and negotiate contracts to ensure cost-effective and high-quality IT services.  
• Drive adoption of best practices in IT operations, including ITIL, Lean IT, and Agile methodologies, with a commitment to continuous learning and application of these practices within the team.  
• Develop and manage the IT operations budget, optimizing expenditures and ensuring ROI on IT investments.  
• Own all local network communications for example:  
• ISP management  
• In-office WiFi 
• In-office hardwire routing  
• Own transition of all service teams into Jira Service Management and a consolidated end-user support experience  
• Be responsible for global Collaboration (Mattermost, Z