Director, Product Management - Operations

Current Employees of LendingClub: Please apply via your internal Workday Account

LendingClub Corporation (NYSE: LC) is the parent company of LendingClub Bank, National Association, Member FDIC. We are the leading digital marketplace bank in the U.S., having helped our nearly 5 million members secure over $90 billion in loans to refinance high-cost debt and achieve their financial goals. Members today have mobile-first access to a growing range of products and services designed to work seamlessly together to deliver value in new ways. Everyone deserves a better financial future, and our team is committed to making that a reality. Join the Club!

About the Role

Are you passionate about building intuitive, powerful tools that make Contact Center agents’ lives dramatically easier? Do you get frustrated when internal users are stuck with outdated, fragmented workflows? Do you believe operational tools should be as elegant and efficient as the experiences we craft for our customers?

If so, this is your opportunity to elevate the operational backbone of LendingClub. We are looking for a Director of Product Management to lead our product strategy for Operations and Contact Center internal applications—the systems that enable agents to deliver exceptional service, resolve member needs quickly, and operate with consistency and confidence.

In this role, you will define our long-term vision for agent tooling, lead product discovery across complex operational domains, and guide a high performing product team to deliver measurable efficiency and quality improvements across LendingClub Operations. Success in this role is defined by impact: clearer workflows, reduced handle time, improved agent productivity, higher service quality, and a modernized operational platform that scales with the business.

What You'll Do

Product Vision & Strategy 

• Define a compelling product vision and strategy for internal Operations platforms, workflows, and agent tools 
• Translate operational pain points and business goals into an outcome driven roadmap grounded in impact 
• Prioritize investments using clear success metrics, tradeoffs, and alignment with enterprise operational strategy 
• Serve as a strategic thought partner to senior Operations and Lending leadership 

 

Product Discovery & Outcome Ownership 

• Lead rigorous discovery to understand agent behavior, workflow inefficiencies, system gaps, and operational friction 
• Validate solutions using research, prototyping, data, and experimentation 
• Ensure every initiative has clear, measurable success criteria tied to operational performance (AHT, QA, productivity, accuracy, etc.) 
• Foster a learning driven culture where teams iterate quickly and stop work that is not delivering impact 

 

Execution & Delivery Excellence 

• Drive delivery of internal tools and platform enhancements that materially improve agent efficiency, service quality, and operational scalability 
• Partner with engineering and design to balance speed, technical feasibility, user experience, and long-term platform health 
• Use insights from telemetry, qualitative feedback, and operational data to inform ongoing prioritization and continuous improvement 
• Ensure internal tools meet regulatory, security, and risk requirements without compromising usability 

 

People & Organizational Leadership 

• Lead, mentor, and grow a high performing product team dedicated to operational excellence 
• Build strong product leadership capability and cultivate a culture of ownership, curiosity, and accountability