Strategic Account Manager

About Remote

Remote is solving global remote organizations’ biggest challenge: employing anyone anywhere compliantly. We make it possible for businesses big and small to employ a global team by handling global payroll, benefits, taxes, and compliance. Check out remote.com/how-it-works to learn more or if you’re interested in adding to the mission, scroll down to apply now.

Not only do we encourage folks from all ethnic groups, genders, sexuality, age, abilities, disability status and any other under-represented group to apply, but we prioritize a sense of belonging. We have 4 ERGs (Women, Disability, Queer, Minorities in Tech) who meet regularly with the People team. During your interviews and beyond, we ask & encourage anybody who needs an accommodation to request one from their recruiter.

All of our positions are fully remote. You do not have to relocate to join us!

What this job can offer you

• This is an exciting time to join Remote and make a personal difference in the global employment space as a Strategic Account Manager.

What you bring

• Strong written and verbal communication skills in English (other languages a plus)
• Years of previous successful experience in a Relationship Management/Strategic Account Management role
• Experience leading Enterprise Level deals in large organizations - inclusive of expansion deals, off-cycle selling, and retention of large customers
• Understand how to manage across multiple parts of an organization and build a cohesive plan for success for the customer. Ability to connect with key stakeholders and go “deep and wide” within existing customer accounts
• Ability to confidently make cold calls to build pipelines - irrespective of those accounts being prospects or existing customers
• Ability and experience working in a POD selling situation - working with a Customer Service Manager as a peer to drive adoption, deliver ROI to customers, grow existing accounts, and retain customers over multiple renewal periods
• Creative and has strong problem-solving skills
• Collaborate with other departments on client-facing efforts
• Organization, time management, and prioritization skills
• Ability to build trust with a client and work as an advisor
• Capable of predictably forecasting sales to achieve targets every month.
• Experience with customer relationship management (CRM) tools
• Ability to learn and adapt quickly
• Strong customer service skills
• Highly self-motivated and comfortable working in a remote environment
• Multitasking skills
• Enthusiasm and a positive attitude
• Ability and willingness to give back and mentor others
• Resilience and perseverance
• Ability to work in a team environment
• Experience in the HR industry is a plus
• It's not required to have experience working remotely but considered a plus
• Experience working in a team environment focused on customer needs

Key Responsibilities 

• Meet and exceed quota
• Direct the entire sales cycle from pre-sale through post-sale
• Cultivate a partnership perspective for both parties with a win-win mentality
• Partner with strategic clients to achieve their goals and identify new opportunities for business value
• Presentation to clients including Platform walkthroughs
• Own the customer relationship and collaborate strategically with internal and external stakeholders to solve client challenges
• Understand the specific industry, company, and role-based challenges of the clients you work with
• Ensure customer feedback is communicated back to internal collaborators and action taken
• Stay current with hiring strategies, and the countries our clients are doing business in.
• Self-generate leads and opportunities by outbound prospecting

Practicals

• You'll report to Manager, Sales
• Team: Sales
• Location: For this position we welcome everyone to apply, but we will prioritize applications from the following locations as we encourage our teams to diversify; United States & Canada
• Start date: As soon as possible

Remote Compensation Philosophy

Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practic