Manager, Global Retail Operations

Do you want to set global standards and identify operational efficiencies that will contribute to the continued success in Pandora’s retail business? Are you a strong collaborator with a global mindset ready to make a difference in the world’s largest jewelry company? Then read on! 

 

 

We are currently seeking a highly skilled and motivated Manager, Global Retail Operations (Back of House) to set global standards and identify operational efficiencies that will contribute to our continued success, all while collaborating closely with stakeholders located all around the world.

In this exciting role, you will be responsible for developing operational excellence and driving process improvement related to back of house activities, while collaborating closely with regional stakeholders and multiple functions located at the Global Office in Copenhagen. Focus areas will include inventory management, receiving, and stockroom organization, while upholding high standards of quality and service that Pandora is known for.  
 

Key responsibilities include:

• Develop and implement global standards and operational efficiencies for all back-of-house operations, including merchandise handling and stockroom organization
• Defining measurable KPIs (key performance indicators) and necessary reporting that supports accuracy and timeliness
• Act as subject matter expert (SME) and consult on complex, cross-functional strategic initiatives with diverse teams across the organization, including (but not limited to) commercial, merchandising, technology, finance, and loss prevention teams
• Partner closely with Loss Prevention and Finance teams to drive inventory accuracy and operational process excellence
• Communicate with regional market teams and conduct visits to identify best practices and areas of opportunity  
• Facilitate regular communication with market retail operations teams, with the goal of collaborating and coaching to ensure a high level of productivity and efficiency
• Collaborate with cross-functional teams to ensure seamless coordination of operational activities that support and drive a high level of customer engagement and selling activities
• Stay informed about industry trends and best practices in retail store operations, and implement relevant strategies to improve efficiency and effectiveness

 

 

Something about you
At Pandora, we continuously strive to create an inclusive and open brand with a culture benefitting from a diverse group of high performing people. We see the ideal candidate as someone with excellent organizational and problem-solving abilities. Adding to this, you are experienced in stakeholder management, have strong business partnering skills, and you have the ability to lead projects and cross-functional tasks.
 

Furthermore, we are looking for the following competencies:

• 5+ years of retail experience, specifically as a Store Manager, District or Regional Sales Manager, Retail Operations Manager or similar
• Proficiency in working with large data sets and strong analytical skills 
• Familiarity with retail/omni inventory management processes and software 
• Strong leadership and communication skills, with a demonstrated ability to influence across an organization and diverse teams
• Ability to work both independently and in highly cross-functional teams 
• Established track record in being able to deal with ambiguity
• Working in a dynamic, changing and fast-paced environment.
• High degree of proficiency in English
• High degree of proficiency in MS Office 

 

 

Additional information
Global Career Band 4

Expected travel: 25 days/year 
 

Did we get your attention? 
We hope you got all your questions answered and feel confident applying for this position, however if you have more questions regarding the position, please contact: 
 

Christian Buch
Global Recruiter
chnbu@pandora.net
 

If you see yourself in the position and would like to become a part of Pandora’s future, please do not hesitate to apply. We look forward to hearing from you!
 
We process applications on a continuous basis, which is why we encourage you to send your application as soon as possible. You can also read more about Pandora on our corporate site www.pandoragroup.com. 
 

Icing on the cake 
You will be working out of our beautiful Head Office in Copenhagen V, established in 2016 and designed to unite and inspire our teams. Besides our beautiful interior design, we are also proud of our LEED Gold Certification for Energy and Environmental Design. This means that we use as few natural resources as possible and that we use them with respect. The result