End User Service Junior

Company Description

lastminute.com is the European Travel Tech leader in Dynamic Holiday Packages. It operates a portfolio of well-known brands such as lastminute.com, Volagratis, Rumbo, weg.de, Bravofly, Jetcost and Hotelscan. 

Our mission is to lead the travel industry by leveraging technology to simplify, personalise, and enhance our customers’ travel experience. Experts in brightening up online travel, we help our customers find and do "whatever makes them pink". 

We continuously invest in talented people who ensure our offering is closer to the needs of the customers and keep us at the cutting edge of technology evolution. More than 1,700 employees spread across our offices worldwide develop our own products and services to power the entire traveller journey for millions of people.

At the heart of our culture is a commitment to inclusion across race, gender, age, sexual orientation, religion, gender identity or expression and accessibility. We strongly believe in an equal opportunity space, which is welcoming and celebrates the uniqueness of everyone who works here. We value different lived experiences and respect viewpoints, as we know unicity drives innovation. We want to make sure our people reflect the communities across the world we help travel.

lastminute.com N.V. is a publicly-traded company listed under the ticker symbol LMN on the SIX Swiss Exchange. 

Job Description

We're looking for a Helpdesk Support Technician to join our End User Services team. This role will be based in our Madrid office but it is possible to work remotely one week out of every 3 and working on shifts.
In this role, you'll have the opportunity to develop your skills and take ownership of this site. We aren't just looking for someone to respond to tickets, but someone who wants to improve what we do and make sure everything is functioning effectively.
The role is a standalone role, supported by a team based throughout Europe but primarily in Switzerland and Spain, however we're a very friendly bunch so you'll feel part of the family in no time at all.

Qualifications

Key Responsibilities  

- PC & Laptop configuration (both Windows and Mac OS).
- Administering Active Directory (AD) & GSuite for Business.
- Investigating & fault finding hardware and software issues.
- Liaising with 3rd party providers to support hardware issues.
- Asset management.
- Software installation.
- Support call centre users with IP phones.
- Support the business with the mail posts (recycling, forwarding to the relevant department)

Skills and Experience
 

We would like you to be competent and have previous experience in 

- Strong understanding of software development lifecycle and IT infrastructures.
- Previous experience of the 1st and 2nd line support.
- Experience with PC's and Laptops hardware maintenance.
- Mac Support Experience.
- Previous experience supporting onsite and offsite users.
- Previous experience supporting Printers and other peripherals.
- Experience of using IT ticketing software.
- Fluency in Spanish and English (any additional language is a big plus!).
- Proactive team player.
- Reliable.
- Self-motivated, tenacious problem solver.
- Active Directory.
- Google for Work Administration.
- Supporting Wi-Fi networks.

Desirable competencies

- Must be team-oriented, possess a positive attitude, and work well with others.
- Demonstrated strong and effective verbal, written, and interpersonal communication skills.
- Document the work in an organised manner.
- Accept and act on constructive criticism.
- Demonstrated effective time management and organisational skills.
- High attention to detail.

Additional Information

What we offer

By joining our company, you will have the chance to:

• Join a dynamic team in an inclusive-international environment
• Grow thanks to the career journey and our internal mobility perspective
• Manage your own schedule thanks to the flexible start and end of the working day
• Work a shorter working week (36h), of which 4 hours on Friday morning 
• Get focus time for learning, development and deep work on Friday mornings
• Work partially or fully remote according to local laws
• Enjoy continuous training thanks to our company platform
• Benefit from employee discounts on travel
• Receive 2 days off per year for the purpose of volunteering
• Get free snacks / fruit / hot drinks / water / beverages at our offices
• Participate in amazing winter and summer corporate events
• Benefit from extended parental or m