EHR Support Analyst

ORGANIZATION INFORMATION:

Established in 1984, Equitas Health is a regional not-for-profit community-based healthcare system and federally qualified community health center look-alike. Its expanded mission has made it one of the nation’s largest HIV/AIDS, lesbian, gay, bisexual, transgender, and queer/questioning (LGBTQ+) healthcare organizations. With 22 offices in 12 cities, it serves more than 67,000 individuals in Ohio, Kentucky, and West Virginia each year through its diverse healthcare and social service delivery system focused around: primary and specialized medical care, retail pharmacy, dental, behavioral health, HIV/STI prevention, advocacy, and community health initiatives.

POSITION SUMMARY:

The EHR Support Specialist is the subject matter expert for the utilization of the OCHIN Epic Electronic Health Record (EHR) and the Social Solutions ETO systems across all of the organization. This position supports process redesign, system refinement, and implementation to ensure the organization achieves maximum benefit from the Epic and ETO EHR systems. Responsible for coordinating user training and ongoing support, contributes to and supports policy and procedures to support clinical systems and promotes process, redesign and change management.   Additionally, this position conducts technical training needs assessment and develops training and other resources for staff to increase competency.  This position will work directly with all clinical staff and providers, such as, but not limited to, MDs, Dos, MAs, LPNs, RNs, Care Coordinators, Clinical Pharmacists, Behavioral Health Providers and Therapists and Medical Providers.

SALARY: $64,800- $77,700

BENEFITS:

• PTO
• Vision
• Dental
• Health
• 401k
• Sick time

ESSENTIAL JOB FUNCTIONS:

Essential functions of the job include, but are not limited to, traveling, driving, using a computer for typing and conducting research, speaking and presenting in front of others, analyzing data, and attending meetings.

MAJOR AREAS OF RESPONSIBILITY:

• Completes required training and maintains both Epic and ETO proficiency.
• Provide direct support to clinical operations and patient care teams to facilitate the introduction, acceptance, integration, and optimal use of the Epic application across the entire organization.
• Collaborate with clinic leadership and users to identify opportunities for efficiencies in clinic operations, clinical practice support, and improved health outcomes.
• Collaborate with OCHIN and advisory workgroups to optimize use of the Epic system through implementation of new practice management and EHR features and upgrades.
• Collaborate with OCHIN and the necessary clinical personnel to test new features and upgrades prior to implementation.
• Work with various support vendors to ensure proper establishment and ongoing transfer of clinical data via HL7 interfaces between various systems.
• Create and manage Epic report creation and/or modification needs across the organization.
• Work with Quality and Evaluation team to develop methods to monitor population specific clinical data for implementation of UDS reports, Ryan White Services Report, Meaningful Use, PCMH and Quality Improvement.
• Maintain member-managed system setup such as the provider master file, security, and preference lists, SmartPhrases for all impacted service areas.
• In collaboration with clinic personnel, this position has the primary responsibility for the development and maintenance of EHR Workflows within Epic.
• Attend practice management and other clinical meetings as required.
• Coordinate and provide all initial EHR training to new staff and providers across the organization.
• Provide go-live support to all clinic staff, providers and Epic users for all upgrades, patches and functionality changes within the EHR.
• Coordinate the issuance of Epic ID and password for new users and providers.
• Provide necessary refresher and/or ongoing EHR competency/efficiency training for existing Epic users and providers.
• Support EHR upgrade training for all staff and providers in collaboration with OCHIN.

• Accomplish all required general maintenance of the ETO electronic record, including adding, deleting and modifying access for all users.
• Create and/or modify touchpoints in ETO in order to collect data, monitor key performance indicators and report as necessary.
• Create, implement and maintain the necessary data extractions from the ETO system as well as the necessary data imports into the ETO system.
• Create and implement accurate ETO related data collection, reports, and documentation nece