Sr. Customer Success Manager – Enterprise Supply

The InMobi Story  

We like big challenges. Building a new company in 2007 was no ordinary task. As the recession hit, the iPhone was born and launched a revolution. Mobile advertising wasn’t yet a thing, other than SMS, and venture capital funding was hard to come by for four guys in India.  

Yet with passion, foresight, and conviction – InMobi charted its own course, helping to transform the way consumers engage with their phones and create today's booming app economy wherein consumers now spend 4.2 hours per day. 

After fifteen years of innovation, our end-to-end advertising software platform, connected content and commerce experiences have formed a powerful engine for growth that activates audiences, drives real connections, and diversifies revenue for companies around the world.  

Our global organization of InMobians are excited to continue discovering and developing impactful technologies that will continue to transform people, businesses, and society across different advertising ecosystems. 

 

Title: Sr. Customer Success Manager - Enterprise Supply

Location: New York, NY 

 

Overview

As a Sr. Customer Success Manager, you will be managing named publisher accounts driving adoption and outcomes leading to revenue growth and deeper penetration of InMobi platform. You will handle some of the industry's top gaming houses and large publishers to help them with their monetization strategy and scale-up of ad-revenues.  

In this role, you would develop strategic partnerships with our premium customers to grow their digital advertising business - focusing on the programmatic revenue opportunity while also being able to cross-sell and upsell to further increase the value we deliver and strengthen the relationship between InMobi and the customer.  

You will also spend considerable time interacting with internal product and sales stakeholders exploring new avenues of supply & revenue growth via customized ad-formats, involved ad-experiences, better user segment targeting etc.  

 
The impact you’ll make:

• Own day-to-day relationships, account management, optimization, reports etc. for top strategic publisher accounts  
• Further, develop these relationships, and work to create and capture new opportunities for and from these publishers (eg. new product pitches, conducting quarterly business reviews etc)  
• Work in conjunction with brand & performance ad-sales and delivery teams to help scale revenues for publisher accounts  
• Work cross functionally to meet publisher needs; convey core publisher needs to internal teams (product, demand etc),  
• Be the customer champion to the internal teams driving for outcomes on behalf of the customer 
• Provide support/ inputs to business development team during key publisher pitches (e.g., publisher revenue forecasts, product solution) 
• Procure any required collateral from customer teams for any ad-sales pitches (case studies, media kits, demographic split of users, daily active user count etc.)  

 

The experience you'll need: 

• 4+ years of experience working in ad tech, developing strategic partnerships with publishers
• Experience working in an in-app ecosystem/mediation 
• Deep understanding of in-app monetization 
• Advertising technology experience is a must! 
• Proven experience in Sales/Business Development/Account Management  
• Strong ability to develop deeper and more strategic publisher relationships
• Flexible & startup mindset with proven success in fast-paced work environments 
• Prior experience of handling & scaling customer accounts with significant revenue scale 
• Proven ability to solve problems, proactively creating solutions to exceed goals 
• Comfortable handling & anchoring high level conversations regarding ad-experiences & supply side metrics 
• Self-starter, seeking a new professional challenge and a role with enormous growth potential 
• Outstanding in teamwork with strong organizational and interpersonal skills 
• Comfortable with ambiguity and decision-making in the absence of perfect information 
• Bachelor's degree or equivalent practical experience 

 

About Us  

InMobi is the leading provider of content, monetization, and marketing technologies that fuel growth for industries around the world. Our end-to-end advertising software platform, connected content and commerce experiences activate audiences, drive real connections, and diversify revenue for businesses everywhere. InMobi is a trusted and transparent technology partner for marketers, content creators and businesses of