Customer Solutions Program Manager (Mid/Sr. Levels) Portland, OR/SLC, UT - #112499

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PacifiCorp is seeking customer-centric candidates to grow and sustain our commitment to a culture of customer service excellence, environmental sustainability and diversity, equity and inclusion.
 

General Purpose

Responsible for the identification, quantification, valuation and development of demand side resource opportunities, providing analysis and information critical for their consideration in integrated resource plan and to their acquisition through the Company’s demand side management programs.  Establishes and implements business objectives, strategies and plans.  Usually responsible for establishment and adherence to department budget. May act as lead for Associate and Customer Solutions Program Manager levels.
 

Responsibilities - Mid-Level Position

Responsibilities of the Mid-Level position include:
•    Promote a customer first culture and commit to delivering outstanding results for customers.
•    Assist with the development and implementation of long-term goals and objectives to achieve the successful outcome of assigned programs.
•    Coordinate the development of an annual budget and operating plan to support assigned programs.
•    Develop a culture of continuous improvement with contractors to assess the strengths and weaknesses of assigned programs and identify areas for improvement.
•    Ensure that program activities operate within the policies and procedures including all relevant commission regulations and professional standards.
•    Coordinate the delivery of services among different program activities to increase effectiveness and efficiency within the organization.
•    Monitor the cost/benefit of new programs or changes to existing programs, maintaining relevant measure performance assumptions, and making necessary measure assumption changes due to program evaluation information, changing market conditions and/or advancing codes and standards
•    Identify cost effective load management and/or energy efficiency opportunities and develop acquisition strategies consistent with the unique protocol established by each state commission.
•    Participates with the resource size, shape, operating characteristics, and costs for the development of the company’s integrated resource and business plans.
•    Implement integrated resource plan demand-side resource options.
•    Ensure assigned programs are cost-effective and consistent with the unique protocol established by each state commission.
•    Assist with the creation, modification and/or elimination of load management and energy efficiency programs to ensure compliance with tariffs and cost effectiveness.
•    Coordinate data responses supporting programs as needed.
•    Responsible for achieving DSM savings targets within established budgets.
•    Monitor program activities on a regular basis and actively participate in evaluations.
•    Identify and evaluate the risks associated with program activities and take appropriate action to control the risks.
 

Responsibilities - Sr. Level Position

In addition, the requirements of the Sr. Level position include:
•    A minimum of seven years professional experience with energy efficiency and/or load management technologies, resource evaluation and valuation. 
•    Demonstrated experience in demand-side resource market analysis, resource modeling, technology knowledge, and performance/delivery contracting.
•    Demonstrated knowledge of the application of residential, commercial, industrial, and agricultural DSM technologies in areas including lighting, HVAC, building envelope, refrigeration, motors, controls, compressed air systems, material handling systems and industrial processes.
•    Advanced communication and interpersonal skills to interface with team members and customers to promote positive customer outcomes.
•    Management skills including the ability to establish objectives, execute policy, monitor resources, and manage the development or implementation of a system, program, or process.
•    Communication and interpersonal skills to manage and motivate employees.
 

Requirements of the Mid-Level Position

•    Bachelor’s Degree in Business, Finance, Accounting, Management, Electrical or Mechanical Engineering or a related field; or the equivalent combination of education and experience. 
•    A minimum of seven years professional experience with energy efficiency and/or load management technologies, resource evaluation and valuation. 
•    Demonstrated experience in demand-side resource market analysis, resource modeling, technology knowledge, and performance/delivery contracting.
•    Demonstrated knowledge of the application of residential, commercial, industrial, and agricultural DSM t