Field Team Services Manager (Remote)

We are seeking a highly motivated Field Team Services Manager who plays a pivotal role in overseeing our global team of Field Team who are responsible for refractory audit services. This role entails strategic leadership, coordination, and collaboration with cross-functional teams to ensure the efficient execution of field operations. The Field Services Team Manager will drive innovation, enhance operational excellence, and contribute to the growth of our services within the industry. This remote position will be based in the US with global travel required to visit customer sites worldwide.

Who We Are

PaneraTech, Inc., strives to be one of the most innovative technology companies in the world, developing unique solutions that far surpass expectations. We help heavy manufacturing industries reliably make more product with their critical assets.

Many heavy manufacturing industries such as steel, glass, cement, copper, and aluminum use high temperature processing to melt materials. They rely on critical assets to melt tons of these materials in a day. These industries have relied on the experience of employees who would work for 20-30 years in one plant to manage this process. Now that experienced generation is retiring away, what we do is bridge this experience gap with technology, data and expertise. We offer solutions to our customers to make their process more data-driven so that a young inexperienced workforce can flourish.

Our core technologies include industrial sensor solutions and data analytics, accelerating the industry 4.0 revolution. With our patented solution in the glass and steel industry, we help manufacturers in over 40 countries make data-driven decisions using sensors, data, and AI.

Working at PaneraTech

Here at PaneraTech, you will become a part of a global, innovative, and hybrid working team. In this collaborative and inspiring culture that is fostered by a creative and intellectually stimulating work environment, you will be encouraged to bring the best out of yourself and your colleagues.

We are evolving, growing fast, improving our services, and increasing our workforce day by day! So we are extremely open for excited colleagues who are willing to work in a fast-paced environment, could not wait to excel in their work and crazy about improvement! We recognize our colleagues’ achievements here and both individual and team performance is valuable to us.

Key Responsibilities

• Provide leadership and guidance to the global team of Field Team, ensuring optimal performance, growth, and professional development.
• Monitor and oversee field operations, ensuring adherence to established protocols, safety standards, and operational excellence.
• Collaborate with cross-functional teams to manage and optimize project assignments, schedules, and resource allocation.
• Continuously improve field service processes, workflows, and protocols to maximize efficiency and quality.
• Develop and implement performance metrics, scorecards, and key performance indicators (KPIs) to evaluate and enhance team performance.
• Lead the training and development initiatives for the Field Team, ensuring they are equipped with the necessary skills and knowledge.
• Foster strong client relationships by ensuring exceptional service delivery and addressing client inquiries and concerns.
• Collaborate with the team to identify challenges and propose effective solutions to enhance service quality and customer satisfaction.
• Coordinate field activities and assignments across different geographic regions, ensuring consistent service delivery and alignment with organizational objectives.
• Monitor and maintain accurate documentation of field activities, inspections, and repairs to ensure compliance with protocols and regulations.
• Collaborate with senior leadership to provide insights, reports, and recommendations to drive continuous improvement in field operations.
• Assist in managing budgetary aspects of field operations, including resource allocation and expense management.

Requirements

• Bachelor's degree in Engineering or a related field (or equivalent experience).
• Proven experience in managing field operations, preferably in the glass industry or related industries.
• Strong leadership skills with the ability to motivate and develop a diverse global team.
• Excellent problem-solving abilities and a track record of implementing process improvements.
• Proficient in project management, resource allocation, and cross-functional collaboration.
• Exceptional communication skills, both verbal and written, with the ability to interact effectively with clients, team members, and senior leadership.
• Strong organizational skills w