Technical Account Manager

Key Responsibilities

· Serve as the trusted technical advisor and primary post-sales point of contact for a portfolio of enterprise accounts, conducting regular business reviews, health checks, and strategic planning sessions.

· Initiate and foster in person customer meetings to assist with customer requirements. Grow deep relationships treating every customer as a partner with common goals for success

· Drive platform adoption and value realization by guiding customers through onboarding, feature enablement, best practices for discovery, risk assessment, automated remediation (credentials, firmware, certificates, configurations), monitoring, and integrations.

· Proactively identify opportunities for expansion and renewal by demonstrating ROI, addressing emerging risks, and aligning platform capabilities with evolving customer needs in xIoT environments.

· Collaborate closely with customers' security, IT/OT, compliance, and operations teams to design and implement secure, scalable xIoT management strategies.

· Troubleshoot and resolve complex technical issues, working with engineering, support, and product teams to ensure rapid resolution and continuous improvement.

· Conduct technical workshops, demos, and training sessions (live and recorded) to educate customers on platform features, remediation workflows, and advanced use cases.

· Monitor customer health metrics, usage patterns, and satisfaction; escalate risks and champion customer feedback to influence product roadmap and enhancements.

· Maintain detailed records of customer interactions, success plans, and technical documentation in CRM and knowledge systems.

· Stay current on xIoT threats, vulnerabilities, regulations (e.g., NDAA, compliance standards), and industry trends to provide informed advisory support.

· Partner with sales, marketing, product, and engineering teams to support new feature rollouts, case studies, and new device discovery / management.

Qualifications & Requirements

· Bilingual in English and Arabic, with excellent verbal and written communication skills.

· Bachelor’s degree in computer science, Cybersecurity, Information Technology, Engineering, or related field (or equivalent experience).

· 4+ years of experience in a customer-facing technical role, such as Technical Account Manager, Solutions Engineer, Customer Success Engineer, or similar in cybersecurity, SaaS, cloud, or enterprise IT.

· Strong technical knowledge of cybersecurity principles, with hands-on experience in vulnerability management, credential management, firmware patching, certificate lifecycle, network/device configurations, or IoT/OT security.

· Familiarity with xIoT/CPS environments (IoT, OT, IIoT, IoMT), common protocols, device management challenges, and risks (e.g., default credentials, end-of-life devices, prohibited hardware).

· Proven track record of managing enterprise accounts, driving adoption, achieving high CSAT/NPS, and contributing to renewals/expansions.

· Strong programing skills in one or more programming languages. Experience with Python scripting.

· Excellent communication and presentation skills; ability to translate complex technical concepts for executive and technical audiences.

· Proficiency with tools like CRM (e.g., Salesforce), ticketing systems, knowledge bases, and collaboration platforms.

· Self-motivated, proactive, and organized with strong problem-solving and relationship-building abilities.

· Willingness to travel occasionally for on-site customer meetings, conferences, or team events (estimated 20-30%). Spending time on the customer site & with customer is a must.

Preferred Skills

· Experience with enterprise security platforms, SIEM/SOAR integrations, or tools like CyberArk, Axonius, ServiceNow, or Microsoft Sentinel.

· Certifications such as CISSP, CCSP, GIAC, CompTIA Security+, or vendor-specific (e.g., IoT/OT security).

· Background in OT/industrial environments, healthcare (IoMT), manufacturing (IIoT), or regulated industries.

· Experience creating technical content, delivering training, or supporting proof-of-concepts/demos.\

· Experience with Python scripting

About us: 

Phosphorus Cybersecurity® is the leading xTended Security of Things™ platform designed to secure the rapidly growing and often unmonitored Things across the enterprise xIoT landscape. Our Enterprise xIoT Security Platform delivers Attack Surface Management, Hardening & Remediation, and Detection & Response to bring enterprise xIoT security to every cyber-physical Thing in your enterprise environment. With unrivaled xIoT discovery and posture assessment, Phosphorus automates the r