Quality Department Manager

Lead Quality Excellence in Mission-Critical Power Solutions

Mitsubishi Electric Power Products, Inc. (MEPPI) is seeking a Quality Assurance Manager to lead quality assurance and quality control activities for the Critical Power Solutions Division (CPSD). This role is responsible for ensuring products, services, and supplier materials meet industry standards, internal design requirements, and customer expectations. The Quality Assurance Manager will drive continuous improvement through strong quality systems, effective supplier partnerships, and a culture of accountability, safety, and operational excellence.

What You’ll Do

Lead Quality Strategy:
Own and lead all quality assurance and quality control activities for the Critical Power Solutions Division (CPSD), ensuring products, services, and supplier materials meet industry standards, internal specifications, and customer expectations.

Build & Maintain Quality Systems:
Develop, implement, and continuously improve the CPSD Quality Management System (QMS), including Quality Standard Procedures (QSPs) and Standard Operating Procedures (SOPs) across all product lines, service offerings, and acquisitions.

Ensure Compliance & Certification:
Maintain CPSD’s ISO 9001–certified program and prepare for, support, and participate in internal, external, and customer audits.

Lead & Develop Teams:
Manage, mentor, and develop the quality team through training, cross-training, performance management, and skill-based assessments in alignment with company policies and shop wage programs.

Drive Manufacturing & Supplier Quality:
Establish inspection plans, manufacturing check sheets, and testing procedures. Qualify, evaluate, and partner with suppliers to ensure consistent quality and certification compliance.

Resolve Quality Issues:
Oversee investigation, root cause analysis, and resolution of quality issues, nonconformances, MRRs, and field incidents. Implement effective corrective and preventive actions and ensure timely customer resolution.

Support Continuous Improvement:
Identify opportunities for value-added product improvements, cost reductions, and customer-driven continuous improvement initiatives.

Manage Programs & Reporting:
Oversee the division’s calibration program, support RMA/VRMA processes, manage QA staffing plans and budgets, and prepare monthly quality performance and status reports.

What You Bring

• Education: Bachelor’s degree in Mechanical Engineering, Electrical Engineering, or a related discipline, or equivalent education and experience.
• Experience: 10+ years of experience in quality assurance or quality control within a manufacturing or technical environment, with at least 5 years of people management experience.
• Technical Expertise: Advanced knowledge of ISO 9001, Statistical Process Control (SPC), Root Cause Analysis, and quality methodologies; strong understanding of electrical and electronic systems, controls, testing methods, and quality reporting; experience with manufacturing and continuous improvement tools such as Lean, Six Sigma, 5S, Kaizen, and JIT.
• Leadership & Communication Skills: Proven ability to lead teams, influence cross-functional partners, and work effectively with suppliers and customers; strong analytical, problem-solving, and decision-making skills; excellent written, verbal, and interpersonal communication skills.

What’s in It for You?

• Comprehensive Health Coverage: MEPPI pays 90% of medi