Customer Insights Senior Manager

KONE is a global leader in the elevator and escalator industry: our job is to make the world’s cities better places to live. At KONE, our mission is to improve the flow of urban life. As a global leader in the elevator and escalator industry, KONE provides elevators, escalators, and automatic building doors, as well as solutions for maintenance and modernization, which add value to the life cycle of any building.  

Commercial & Operations ensures we are the most competitive in each of our businesses, throughout the lifecycle. Commercial and Operations has a crucial role in helping KONE to be faster, nimbler, helping our frontlines to serve our customers better than any other company in the industry. 

We are now looking for a 

Customer Insights Senior Manager 

to lead our enterprise-wide customer insight approach and ensure the voice of the customer is at the center of our decision-making. In this role, you will define KONE’s customer insights vision, lead a team of insight professionals, and manage large-scale research projects that drive strategic development. 

This position is global in scope and provides the opportunity to work across functions and regions and be based in one of our main offices, ideally in Espoo, Finland. 

Key responsibilities: 

• Develop and implement a