Taxpayer Account Processing Agent I (REVENUE TAX SPECIALIST I)

Job Requisition ID: 48473 
Closing Date: 08/04/2025; 11:59
​Agency: Department of Revenue
Class Title: REVENUE TAX SPECIALIST I - 38571 
Skill Option: None 
Bilingual Option: None
Salary: $4,586-$6,228/monthly
Job Type: Salaried
Category: Full Time 
County: Cook
Number of Vacancies: 3
Bargaining Unit Code: RC062 Technical Employees, AFSCME
Merit Comp Code: 

 

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

 

All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

 

 

Why Work for Illinois?

 

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

 

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Position Overview

Would you like to work for a professional organization which provides steady hours and an exceptional benefits package? How about a workplace with career and personal growth opportunities? Then consider working for the Illinois Department of Revenue. We are hiring three Taxpayer Account Processing Agent 1s (Revenue Tax Specialist 1s) for our Chicago Operations Division to be assigned to any one of our five work locations: 555 W. Monroe, 125 W. Monroe, 5401 N. Elston, 5301 W. Lexington, or 9901 S. King Dr. This position is responsible for providing customer service to taxpayers, including answering tax questions, computing tax amounts, assisting in the completion of tax filing forms, and accepting payments from taxpayers. If you have excellent interpersonal and organizational skills and a willingness to learn, then we want you! Don’t let this opportunity pass you by. Apply now before time runs out!

 

The benefits of working at Department of Revenue include a 37 ½ hour work week, a generous salary and benefits package (paid time off for vacation, sick, or personal leave, thirteen holidays) pension and other retirement benefits, tuition reimbursement, and insurance eligibility on day one (medical, dental, vision, and life).

Essential Functions

• Under general supervision, performs technical analysis of routine and involved original and amended tax returns.
• Performs research necessary for resolution of discrepancies or deficiencies.
• Reconciles receipts and dispatches cash, checks, and documents via prescribed methods.
• Corresponds and/or confers with taxpayers and their representatives (via both oral and written communication) regarding account status, laws administered by the Illinois Department of Revenue (IDOR), additional documentation or forms needed to resolve discrepancies, balances owed, etc.
• Receives progressively more difficult on-the-job training and applies this training as warranted.
• Recommends approval and denial of claims for credit.
• Maintains a variety of production records and inventory reports.
• Perf