Remote - Insurance and Membership Sales Agent

It’s a great time to join AAA The Auto Club Group! 

JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD

Job Type:

Full time

 

Exempt/Non Exempt:

 

Hourly

Job Description:

 

Primary Duties and Responsibilities:

Responsible for handling incoming calls to the insurance call center with the ability to respond to all customer inquiries and requests with a high level of customer service. 

Determine the insurance needs of the customer through the probing process and offer a proposal with the appropriate insurance coverage/protection solutions. Achieve a balance in production to meet company business and growth objectives by maintaining an appropriate mix of business. Provide professional product expertise by thoroughly explaining coverage limits, deductibles, payment options, policy language and servicing provisions. Incumbent also provides expert advice by careful review of all available products and offers the best value or solution to the Member/customer.  Respond to current policyholder inquiries and requests.

Initiate lead and prospect generation from established lead management business rules to effectively manage and leverage sales opportunities including, but not limited to:

• Expiration dates and subsequent follow up to provide quote(s),

• Follow up on existing mono-line accounts by mail / telephone for the purpose of cross-selling, 

• Work campaigns to increase sales and ultimately member penetration of insurance related products 

• Develop networking referrals

• Develop referral relationships with other sales representatives, i.e. membership, life & health agent, etc.

Ensure that insurance applications are submitted in accordance with agency policies and procedures with efficiency, quality and accuracy; with supporting documents / forms. Maintain current carrier information to ensure compliance with carriers’ underwriting guidelines, and binding authority to reduce E & O exposures.

Responsible for the sales of credit cards, memberships, and other products deemed vital by executives.

Agent and leader develop annual performance plans to support Club initiatives. Actively participate in the ongoing progress reviews by monitoring results and looking for continuous improvement opportunities.  Perform other duties as necessary.

Meet and/or exceed sales, membership, and other production requirements.

How we reward our employees:

In addition to a competitive starting salary, ACG offers excellent and comprehensive benefits packages:

• Hourly rates starting at $17.33 an hour plus commission.

• Overtime earning potential at time and a half the hourly wage

• Fully paid training

• Medical, dental, and vision benefits

• 401k with employer match

• Paid parental leave and adoption assistance

• Paid Time Off (PTO), company-paid holidays, CEO days, and floating holidays

• Paid volunteer day annually

• Tuition assistance program, professional certification reimbursement program, and other professional development opportunities

• AAA Membership

• Discounts, perks, rewards, and much more

Required Qualifications

Education:

• High School diploma or equivalent. Insurance industry training programs a plus

• Possess appropriate State Property & Casualty insurance sales license

• Ability to attain and maintain state license for membership sales as required

Experience:

• Demonstrated sales and marketing success

• Experience in computer quoting software and e-mail applications.

Knowledge and Skills:

• Goal oriented and self-motivated to help members/customers and prospects achieve and maintain their financial goals. 

• Strong verbal and written communication skills including presentation ability. 

• Solid selling and sales process skills

• Ability to build a strong customer base.

• Must be organized with ability to manage time wisely.

• Ability to navigate MS Office applications (Word, Excel,)

Preferred Qualifications

Education:

• At least 2 years of Call Center Sales experience

• Bachelor’s degree in business, Sales, Marketing or a related field

Knowledge and Skills:

• Goal oriented and