Senior Software Engineer, Search

Front is the leading AI-powered customer service platform built for collaboration. Front brings core support channels into a modern, intuitive workspace where teams can collaborate on requests, automate manual processes, and delight customers across their entire lifecycle. Front’s flexible workflows, AI features, and customer intelligence provide the efficiency and insights to keep entire organizations customer-first, every day. More than 9,000 of the most innovative companies worldwide including CultureAmp, HootSuite, and Y Combinator use Front to deliver five-star service at scale.

Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Built In's 100 Best Midsize Places to Work in SF 2025, Top Places to Work by USA Today 2025, Y Combinator's list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area™ ,Inc. Magazine's 2022 Best Workplaces list, and Forbes Best Startup Employers 2022 List.

At Front, our search stack powers intelligent features and algorithms that help surface the most relevant results to users all across the product, improving product navigation, usability and delightfulness. We’re looking for talented, self-motivated engineers with a background and interest in search to join Front's core search team based in Paris. With work on the team ranging from conversation search to contacts autocomplete and spans the Front web, desktop, and mobile apps, we've only begun to scratch the surface of what we hope to see evolve into a unique, universal search experience that underpins the customer communication hub of the future.

What will you be doing?

• Bring your search expertise to the team to transform our ideas into features, and improve the search experience for thousands of customers

• Have an impact on all the searchable resources at Front and beyond and become a solid contributor to the organization

• Improve our existing algorithms models to increase search accuracy

• Partner closely with researchers, designers, product managers and other engineers

Some numbers (across 2 regions 🇺🇸 and 🇪🇺) 🔥:

• In-house managed Elasticsearch clusters

• 120 TB of production data

• 650M of search queries served per day

• 465M of indexing queries processed per day

What skills and experience do you need?

• Product-minded: committed to building the best user experience.

• First experience building highly available, large-scale distributed search systems at a large-scale internet service (example: Elasticsearch)

• Knowledgeable about modern web technologies and an appetite to learn new ones, e.g. Node.js ES6, React, Redux, TypeScript

• Ability to thrive in a dynamic, fast-paced, collaborative, and high-growth environment.

• Understand the trade-offs between different engineering solutions when solving a problem, value pragmatism over idealism

Bonus

• Rigor in A/B testing, test coverage, and other software development best practices

• Experience working with complex data models at scale

Front operates on a hybrid model — we come together in the office each Tuesday, Wednesday, and Thursday to collaborate and stay connected.

For this role we are open to #Remote - We are also open to hiring remotely for this position across the European Union for exceptional candidates.

What we offer

• Competitive salary

• Equity (we are post-s