Quality Manager

Primary Roles and Responsibilities

• Safety is our Priority. Follow Safe Work Practices that conform with the Company’s Safety Program and client worksite policies ensuring that every person on the team Stays Accident Free Every-day.
• Serve as the site-specific Black Box “point person” for execution of the quality program elements, functions, responsibilities, and deliverables over the entire life cycle of the project. 
• Monitors and inspects operations that affect quality to align with industry and customer standards.
• Initiates, facilitates, and participates in communications with internal and external teams to prevent, address, and resolve quality-oriented topics.
• Develop, update, implement, deploy, and train the Black Box QMS in accordance to the program structure and requirements across the site.
• Develop and execute the QA tactical implementation plan to encourage behaviors that supports/develops an evolving quality awareness culture.
• Confirm the quality-related site activities are in accordance to industry codes and client/GC standards.
• Train and coach QA Specialists and internal employees to effectively integrate quality initiatives into the daily workstream.
• Collaborate with the program representatives to coordinate and integrate applicable quality specifications and expectations into both the Black Box QMS and client’s/GC quality programs. 
• Technical writing – Partner with subject matter experts to develop quality installation standards as required to support Black Box QMS and client’s quality programs.
• Ability to develop, update, and implement quality tools that promote quality awareness culture.  Partner with field staff and interdisciplinary teams for successful implementation and execution.
• Generate and analyze quality data analytics for incorporation into metrics to accurately measure and manage quality performance.
• Coordinate and conduct timely quality inspections prioritized according to production status and risk management as represented in the project schedule. 
• Ensure Quality Assurance standards are developed and disseminated to relevant stakeholders.
• Issue, record, monitor and partner with staff to close nonconformance reports.  Trend data to identify recurring issues. 
• Conduct corrective action(s) verification audits for non-conforming observations.
• Conduct relevant quality training to QA/QC Coordinators and OPS Field staff by performing ongoing coaching to develop their skills and knowledge.
• Complete and coordinate the approval of the site’s QC technical submittals to the customer.
• Represent Black Box and participate in the program meetings with the project’s subcontractor’s QC representative(s).

Knowledge, Skills and Abilities

• Proven work experience in Infrastructure deployment.
• Ability to implement and monitor a Quality Management System.
• Strong knowledge of Project/Construction QA methodologies, tools, and processes.
• Experience in writing clear, concise and comprehensive test plans and test cases.
• Hands-on experience with QC implementation.
• Solid knowledge of testing and installation methodologies.
• Experience working in data center builds.
• Experience with fiber and copper performance testing.
• Strong Knowledge of TIA, NEC, BICSI, and data center installation standards.
• Extensive knowledge of Safety protocols, processes and procedures.
• Ability to perform root cause analysis investigations and prepare reports.
• Ability to train technicians in dressing, cleaning, splicing and testing.
• Able to report and read out project information to all stakeholders as needed or required.
• Demonstrated professionalism and ability to interact effectively with all levels of employees, both management and staff alike, vendors, clients, and others.
• Ability to work under time constraints and adapt to changing requirements with a positive attitude.
• Demonstrated skill in organizing resources and establishing priorities.
• Proficient in using a computer and business / industry applications - Microsoft Office (Outlook, Word, Excel, PowerPoint, Visio, etc.), Bluebeam, Procore, Autodesk and others.

 

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