Senior Onboarding Specialist, Legal

About UsScorpion is the leading provider of technology and services helping local businesses thrive. We do this by helping customers understand local market dynamics, make the most of their marketing, and deliver experiences their customers will love. We offer tools to know what’s going on with marketing, competitors, and customers. We offer a unique blend of AI support and teams of real human people with local expertise committed to customer success. At Scorpion, we are ready to do whatever it takes to help our clients reach their goals. Our technology and personalized tools bring everything together to help local businesses easily understand their unique business, market, and customer needs. We put SEO, Reviews, Advertising, Email Marketing, Chat and Messaging, Social Media, Website, Lead Management, Appointment Scheduling, and more to work for local businesses. We’re a technology-led service with a human touch.<br/>We are exclusively considering candidates located in the Valencia, CA area for this position.<br/>About the RoleScorpion is seeking a talented individual to join our Onboarding team, dedicated to providing exceptional initial support and ensuring the long-term success of our clients. This role is crucial for the seamless integration of new clients, aligning technical and strategic campaign setups with their goals, and paving the way for a smooth transition to our account management team.<br/>As a Senior Onboarding Specialist, you will be the first point of contact for new clients during their critical first ninety days post-launch. Your mission will be to ensure their platforms and campaigns are effectively established, addressing any discrepancies between sold services and actual implementations. This role is designed to mitigate early client churn by guaranteeing a flawless onboarding experience and setting up each account for success.<br/> <h3>What your success will look like</h3> <ul> <li>This is a hybrid role, requiring 2-3 in-office days a week </li><br/>Client Experience and Relationship Management: <li>Ensure a comprehensive approach to address all aspects of the client experience for successful account transitions. </li>Strategic Execution:  <li>Develop and implement strategic campaign plans for SEO, SEM  , and digital advertising to improve client visibility and performance in search engine results. </li><li>Strategically plan onboarding activities and campaigns to transition clients onto the platform for their pre-launch smoothly and 90 days after launch</li>Collaboration and Communication:  <li>Act as a proactive liaison between the client and internal teams, ensuring clear communication and seamless project execution.</li>Issue Resolution and Client Satisfaction: <li>Align clients' goals with proposed solutions and address discrepancies between sales and delivery.</li><li>Monitor clients’ experiences and address issues, ensuring client satisfaction and retention. When relevant, drive upselling and cross-selling efforts to maximize account growth and client satisfaction.</li>Industry Knowledge and Continuous Improvement:  <li>Maintain up-to-date knowledge of digital marketing trends and social media platforms to advise clients effectively. </li><li>Conduct regular reviews and reports on account performance, providing insights and recommendations for further improvement. Demonstrate a willingness to learn and adapt to new programs and technologies to stay ahead in the industry.</li></ul> <h3>Who you are and what you bring </h3> <ul> <li>4+ years of proven experience in account management, client services, or a similar role focused on client onboarding.</li><li>2+ years of experience with Scorpion's products and services, with a preference for legal industry experience.</li><li>Creative problem-solving abilities and a strong capacity for critical thinking.</li><li>Resilience under stress, with a quick adaptation to changing requirements.</li><li>Excellent communication and interpersonal skills, with the ability to engage and build rapport with clients.</li><li>Strong organizational skills and attention to detail, with the ability to manage multiple projects simultaneously.</li><li>A team player with a positive attitude, strong work ethic, and the ability to work in a fast-paced environment.</li><br/></ul> <h3>Our Scorpion Values </h3> <ul> <li>Winning Mindset: When our clients win, we win. </li><li>Genuine Care: We only succeed when we are truly invested in our clients and each other. </li><li>Unmatched Results: We deliver more than expected–and then some–driving the best results and impacting lives.</li><li>Constant Improvement: We believe there is always a better way. We learn we ask “What if?” we build and then do it again. </li><li>Unbeatable Teamwork: We come from different backgrounds but have the same vision. We only get there by doing it together, as a team.</li></ul> <h3>Our Benefits</h3> <ul> <li>We invest in our employees by offering them diverse benefits from best-in