Senior Account Manager

Introduction:

TheZebra.com meets customers right where their search for car and home insurance begins: online. We provide easy-to-use tools and services, plus friendly, licensed agents who offer advice and guidance at any point along the way. The Zebra has helped customers compare over 74 million quotes since 2012. At its heart, both insurance and tech industry veterans collaborate together to simplify insurance shopping for customers. In today’s digital world, The Zebra’s customer-centered approach offers people the choices they want and simplicity they need.

The Zebra was recently named an Austin Business Journal's 2026 Best Place to Work. Our motto is "All Stripes Welcome.” Building the best product, the best teams, and the best company comes from inviting a diverse array of voices, backgrounds and perspectives to contribute, making everyone feel welcome. Our Zeebs are passionate about learning, growing, and working together to tackle exciting problems.

As a Senior Account Manager, you will be the primary point of contact and trusted advisor for our carrier partners, representing The Zebra with expertise and strategic insight. You will own and manage each relationship from the start, ensuring a seamless experience while aligning expectations, strengthening carrier partnerships, and driving account growth. Success in this role requires a proactive, solution-oriented mindset—you thrive in fast-paced environments, adapt quickly, and craft strategic solutions tailored to each carrier partner’s needs.

Reporting to the Senior Manager of Account Management, you will collaborate closely with sales agency, integrations, marketing, and data analytics teams to maximize carrier partner success and optimize business impact.

Location:

Our company headquarters are in Austin, TX, but our employees work remotely across the US. For folks who live around Austin, we offer the option to join us in our office or opt for hybrid setup. Whether you prefer the structure of an office, the convenience of remote work, or a mix of both, we support what works best for you!

Please note: at this time we are not able to hire in California or Massachusetts.

What You'll Do:

• Develop and maintain strong, long-term relationships with enterprise partners across our platform’s product offerings.

• Present growth opportunities and cross-sell additional products to enhance partner portfolios.

• Set clear expectations with internal and external stakeholders around performance, budget, and growth while ensuring the successful delivery of solutions.

• Identify and pursue opportunities to expand business lines, aligning with company monetization goals.

• Track and analyze key account metrics in collaboration with the analytics team.

• Utilize data tools like Excel and Looker to identify performance gaps and drive improvements.

• Work cross-functionally with product, marketing, and engineering to address partner needs and optimize engagement.

• Respond promptly to urgent internal and external stakeholder issues, ensuring seamless communication.

• Provide regular updates on client portfolio performance to the executive team.

• Mentor fellow account managers, sharing best practices, and provide guidance on complex challenges.

What We're Looking For:

As we evaluate candidates across all roles, we look for folks who have a strong sense of ownership, great communication and collaboration skills, and a dedication to continuous improvement.

• 3+ years of account management, business development, or partner management experience, preferably in the insurance or insurtech industry.

• Digital marketing, including familiarity with performance marketing strategies, audience targeting, and analytics.

• Strong understanding of insurance carriers, products, and distribution models.

• Proven ability to manage complex relationships and drive strategic initiatives with external partners.

• Excellent communication, negotiation, and analytical skills.

• Experience working cross-functionally with internal stakeholders to align on goals and execute projects.

• Ability to thrive in a fast-paced environment, balancing multiple priorities effectively.

Experience that will Impress the Heck Out of Us:

• Well-versed with data visualization tools (i.e. Looker or Tab