Technical Solutions Executive, Construction - Great Lakes

Job Requisition ID #

Position Overview

As a Technical Solutions Executive (TSE), you are one of the important factors of success for Autodesk Construction Solutions (ACS) and Design Products. You will partner with Mid-Market Sales Executives to improve revenue by proving our customer's challenges can be met by the Autodesk platform and its individual solutions. Coming from the AEC and Manufacturing industry, you'll use your experience to connect with our customers, identify and uncover their needs, develop a strategy, and prove value. Your goal is to gain a clear understanding of a customer's environment, challenges, and requirements and help our customers achieve their goals using the Autodesk platform. You'll also develop long-term partnerships within your accounts and your internal extended team members, all while being a part of a fun-loving Technical Sales organization.

You will report to the Manager of Technical Solutions.

You will be around The Great Lakes due to customers' locations.

Responsibilities

• Account Sales Collaboration: In partnership with the Autodesk Construction Solutions Mid-Market Sales Executives, build strategy for closing business and driving expansion, especially cross-product selling opportunities within accounts. Work within a team environment consisting of the entire Autodesk account team, including preconstruction workflow specialists, business development representatives, customer success teams, and partners to provide technical closure. Use Autodesk company standard sales methodologies to ensure technical closure and understanding of sales strategies. Lead account quarterly business reviews (QBRs) and executive briefings, aligning with important partners
• Expansion Planning: According to identified Customer Business Initiatives (CBIs), and the Autodesk account team, you will develop a technical expansion plan to meet Autodesk's revenue goals for Mid-Market customers. Use industry and product expertise to identify the technical opportunities within each unique customer to develop an achievable strategy to prove that the Autodesk can deliver the technical requirements needed to satisfy the customer's results
• Customer Relationship Management: Develops required level of knowledge of customers' business processes, workflows, and technical requirements to build "trusted advisor" relationships with customers. Maintain a comprehensive knowledge of business processes, technology trends, and workflow within their domain of expertise, to provide insight and guidance required to position the value of the Autodesk Platform. Ensure efficient customer handoffs between the pre-sales team and adoption/deployment teams post-sales. Demonstrate expertise at the customer to differentiate Autodesk and gain acceptance that Autodesk is a long-term solution provider. Deliver Autodesk internal product roadmaps with customers and communicate customer feedback to the ACS product team
• Technical Discovery & Solution Fit: Participates in technical discovery in collaboration with the mid-market sales account executive based on pre-established opportunity size or complexity to position Autodesk solutions to deliver favorable outcomes. Working with partnerships and technical services teams on integrations for custom workflow through discovery with sales and the customer
• Technical Closure: Responsible for aligning with main partners to secure business and technical closure of the proposed solution within Autodesk platform. Manage technical evaluations, define solutions architecture, facilitate product demonstrations, and 3rd party engagements. Consult with sales on technical validation and assess feasibility, correctness and completeness of proposed solutions; apply best practices in solving business problems. Assess and direct customers regarding strategic product issues to maximize customer satisfaction and product revenue. Document quantifiable pain as identified in discovery, technical decision criteria, and metrics used in the evaluation within Salesforce and within provided collaborative technologies, such as PandaDocs
• Collaboration: Develops trusted working relationships with the sales team and adjacent teams. Work with adjacent business resources (e.g. sales management, deployment, adoption, business development, global technical sales, and marketing) participating in the following: 1) Collaborate with ACS product "centers of excellence", Customer Success programs such as Voice of the Customer, coordinate with deployment teams to implement proposed solutions, and coordinate with ACS marketing for product launches and go-to-market messaging strategy. Oversee and guide these resources within outlined Mid-Market accounts ensuring goals are satisfied and ensure customer satisfaction and business closure. Coordinate global strategy and account coverage along with support broader decision-making toge