Associate Program Manager (Hybrid)

Associate Program Manager
Midstream Strategic Consultant

Location: Columbia, MD (Remote – Home Office with Local Travel) 

Job Description 

ICF is currently seeking an Associate Program Manager and HVAC or Lighting technical expert to support our energy efficiency programs in Maryland. Successful candidate will lead the strategy, development, and management of residential and commercial midstream program offerings in the Mid-Atlantic. Working closely with the senior portfolio managers, this individual will be responsible for monitoring and supporting the successful delivery of operations across multiple functional areas, including internal operations, client support, and stakeholder management.

Why you will love working here:

• Quality of life: Flexible workplace arrangements, work-life balance.
• Investment of the community: Donation matching, volunteer opportunities.
• Investment in you: Tuition reimbursement, access to professional development resources, 401k matching, Employee Stock Purchase Plan.
• And many, many more (Ask your recruiter for more details!).

What you will be doing:

• Overall management of utility program performance including financial management, contract deliverables, strategic planning, quality assurance, and operational efficiencies.
• Maintain ongoing communications with utility client to deliver program status updates, pipeline management, and provide stakeholder feedback.
• Develop and maintain relationships and partnerships with major local and national and regional distributors, suppliers, and manufacturers to support their participation in program.
• Preparing and presenting targeted client and participant presentations promoting program awareness and participation at trade shows, trade organization and stakeholder events, supply house counter days, ride-along with sales teams, etc.
• Align marketing, promotional, and merchandising activities for energy efficient products with key utility contracts across the nation.
• Analyze market trends and technologies to enhance deployment opportunities for client utility programs to increase participation.
• Development and deployment of training and quality assurance protocols for program participants.
• Manage program incentive payments and application processing per established policies and procedures.
• Effectively manage multiple program budgets.
• Mentor, lead, and collaborate with program support team members, including one or more direct reports.
• Oversee IT systems and managing ticket timelines. 
• Must have a reliable vehicle for local travel. Requirements are between 15% to 30% of the time. (reimbursement for mileage provided)

What we need you to have (minimum qualifications):

• Bachelor’s degree in (Business Admin, Energy, Environmental Studies, IT, policy, or related field) and
• 5+ years of experience developing, designing, and managing successful energy efficiency programs
  OR
• High School Diploma and
• 9+ years of HVAC or lighting industry experience.
• 5+ years of experience managing a team (both in-house and virtual).
• Must have a valid driver’s license and successfully pass a Motor Vehicle Records (MVR) check.

What we would like you to have:

• Energy efficiency project and/or program implementation experience.
• Previous experience in working specifically with HVAC distributors, suppliers, and/or manufacturers.
• Demonstrated experience with business and client development with concentration in new opportunity pursuit and capture.
• Demonstrated experience in continuous improvement in quality assurance/control theories, techniques, and application.
• Recognized internally and externally for expertise in functional area.
• Firm understanding of procurement best practices and contract administration.
• Industry certifications, professional affiliations, and publications.
• Advanced proficiency in MS Office Applications (Dynamics, Word, Outlook, Excel).
• Proficiency in developing and/or implementing data collection, tracking, and reporting processes (i.e. customer relationship management (CRM) efforts)
• Hold a project management certification, including but not limited to; PMP, Six-Sigma, Scrum Master, etc.

Professional Skills:

• Excellent verbal and written communication skills.
• Strong analytical, problem-solving, and decision-making capabilities.
• Team player with the ability to work in a fast-paced environment.
• Ability to multi-task with excellent attention to detail.
• Sound business ethics, including the protection of proprietary and confidential information.
• Ability to work with all levels of internal employees, as well as outside clie