Operations Supervisor

Job Summary 

The Operations Supervisor is responsible for supporting the Operations Manager in managing the operational functions within the branch. The Operation Supervisor has the ability to perform the duties of the Operations Manager; and capable of running the office independently in the absence of the Operations Manager. The Operations Supervisor displays strong organization, supervisory, leadership, and managerial skills and conducts ongoing training on products and services. 

Essential Duties 

• Collaborate with Operations Manager in the preparation, accuracy and timely transmittal of all reports required by the Bank and/or regulatory agencies related to client service and branch operations.
•  Resolve and handle all levels of complex matters in the areas of client accounts, transaction activity and employee handling of transactions. 
• Assist clients with inquiries and issues, complying with Bank regulations and policies. 
• Ensure that internal controls are maintained each day as necessary to protect the Bank appropriately for the processing of branch cash, wire transfers, legal processes, special collections, rejected debits, large items, overdrafts, issuance of official checks and monetary instruments, stop payment orders, return or chargeback items, holds and warnings, hold notices, and currency transactions reports. 
• Work closely with branch management to identify and implement effective solutions to reoccurring problems or concerns.
• Approve checks and large cash transaction activity, sign cashier’s checks, drafts and other documents within assigned authority.
• Actively develops and mentors staff consistently by training and establishing performance plans for employees. Exhibits strong leadership skills. Adheres to the Bank's policies by fairly enforcing procedures. Demonstrates high standards of professional conduct.
• Coach employees regularly.  Identifies strengths and weaknesses of employees and effectively writes performance evaluations.  Delivers disciplinary action as needed. 
• Actively participates in branch management in attaining business development goals. 
• Supports teller and new accounts functions, operating a teller and/or new accounts desk as needed. 
• Comply with federal & state, internal regulations and bank security guidelines and procedures.

Complies with all State and Federal Banking regulatory requirements, including but not limited to: BSA, Anti-Money Laundering OFAC, CIP, Financial Elder Abuse Reporting, Sexual Harassment, Information Security and privacy requirements. Acts as the control point for the office to ensure that all CIP, BSA, OFAC requirements, procedures and time frames are met.

Required Knowledge 

• Regulation CC
• Regulation DD
• Regulation D
• Regulation E (EFT) 
• Bank Secrecy Act
• Bank Protection Act (Security)
• Regulation BB (CRA)
• Basic knowledge of Regulation B (ECOA) 
• Fair Credit Reporting Act 
• Branch Operations
• Teller Operations
• Merchants Teller Operations 
• New Account Procedures and Customer Documentation Requirements
• Saving Bonds Procedures
• Special Collection Procedures
• Safe Deposit Box Procedures
• Products & Services
• FDIC Insurance
• Privacy Laws

Basic Knowledge, Skills and Abilities 

• Business Development Skills
• Management/Leadership  Skills
• Supervisory/Mentoring Skills
• Motivating/Coaching Skills 
• Clear understanding of the English Language (Spoken & Written) 
• Basic Mathematics Skills
• Telephone Skills
• Customer Service Skills
• Strong Typing Skills
• Critical Thinking, Judgment, & Problem Solving Skills
• Ability to actively listen & learn
• Ability to use oral communication techniques to sell products or services 
• Ability to respectfully communicate with Supervisors and Co-W