Associate Director, Delivery (Media)

WHY DEPT®?

We are pioneers at heart. What this means, is that we are always leaning forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating.

Our culture is big enough to cope and small enough to care. Meaning, that with people across 20+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients' problems, no matter where you are in the world. 

THE ROLE:

The Associate Director, Delivery is a critical contributor within the DEPT® Delivery team - responsible for managing the successful execution of high-value, multi-faceted digital campaigns and projects across media engagements. You’ll work cross-functionally to bring ideas to life, meet our client’s performance goals - turning strategic direction into high-quality, on-time delivery.

This role requires a strong sense of ownership and accountability, comfort with complexity, and a proactive mindset, along with the ability to manage multiple stakeholders across timelines, disciplines, and workflows. You will act as a central liaison between multiple internal teams and clients, advocating for both process efficiency and operational excellence.

You are fluent in the tools, methods, and mindsets of performance marketing & digital campaigns - and energized by building great work through strong collaboration, structured planning, and proactive problem-solving.

WHAT YOU'LL DO:

This role requires a proven track record of best-in-class delivery, and you'll be expected to manage a variety of tasks and projects, including:

• Project Leadership & Management:
• Manage mid-sized to large-scale digital campaigns with agency budgets typically $1M+, across global digital marketing strategy and media (social, programmatic, SEA), SEO, Analytics and content planning and execution.
• Define project scope, deliverables, timelines, and resourcing plans in collaboration with cross-functional teams.
• Drive end-to-end execution, from kick-off to delivery, ensuring work is delivered on time, on brief, and within budget.
• Identify risks, resolve blockers, and escalate challenges early with solution-oriented thinking.
• Monitor and manage project financials including estimates, actuals, ETC (Estimate to Complete), and EAC (Estimate at Completion).
• Anticipate risks and blockers; proactively resolve issues or escalate as needed.
• Be a strong project management and delivery team champion and collaborator.
• Process Improvement & Team Collaboration:
• Identify opportunities to streamline project workflows and reduce operational friction, both internally and with the client.
• Collaborate with internal teams to maintain and evolve delivery processes, documentation, and ways of working.
• Support, and contribute to, the integration of new tools or practices that improve delivery efficiency and cross-discipline collaboration.
• Drive consistency in documentation, QA, and high project standards.
• Client & Stakeholder Relations:
• Serve as a key client point of contact on day-to-day delivery needs — communicating clearly, managing expectations, and following up in a timely manner.
• Prepare agendas, run project meetings, and ensure alignment across stakeholders.
• Document decisions, action items, and next steps with clarity and follow-through.
• Build strong working relationships across global departments to keep work flowing smoothly and transparently.
• Peer Support & Knowledge Sharing:
• Informally mentor junior project managers by sharing knowledge, best practices, and process tips.
• Contribute to internal discussions around delivery improvement, workflow evolution, and team enablement.
• Maintain a strong sense of accountability and “managing across” with peers and adjacent roles.

WHAT YOU BRING

Experience & Skills

• 5-7 years of experience in digital program management, with ownership over large engagements or multi-track global media workstreams.
• Experience managing multiple projects with budgets of $1M+ from end to end.
• Deep and demonstrated understanding of performance marketing - Digital marketing strategy and media planning, SEA, Social advertising, Programmatic advertising, SEO, content & analytics
• Ability to engage and thrive in a fast-moving, complex operating environment, wi