CUSTOMER SERVICE REPRESENTATIVE I - 73006193

Requisition No: 849664 

Agency: Department of Revenue

Working Title: CUSTOMER SERVICE REPRESENTATIVE I - 73006193

 Pay Plan: Career Service

Position Number: 73006193 

Salary:  $37,759.92 - $47,081.16 / Annually 

Posting Closing Date: 04/01/2025 

Total Compensation Estimator Tool

Florida Department of Revenue

Child Support Program

Customer Service Representative I (Revenue Specialist III)

Sarasota

This is an Internal Agency Advertisement

The Florida Department of Revenue’s Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website.

JOB SUMMARY: This Revenue Specialist III - Customer Service Representative I position, on the Customer Service Delivery Team, performs customer support using a variety of methods including telephone, in person, chat or email for child support cases and is an excellent fit for critical thinkers. If you enjoy working with customers and problem solving, this may be the position for you. Your duties would include:

• Initiating and responding to requests
• Coordinating with internal and external partners
• Researching and resolving case issues
• Gathering information and analyzing case data to determine next steps
• Interviewing customers in person and/or over the telephone
• Interacting with other states, employers, and other business partners
• Making decisions based on case information and provided documentation

MINIMUM REQUIREMENTS:

• Currently employed with the Florida Department of Revenue in the Child Support Program as a Revenue Specialist III
• Did not accept a lateral transfer within the last 12 months (excluding hardship lateral transfers)

SPECIAL NOTES:

• Standard workday of 8am – 5pm, Monday through Friday.
• May require you to work outside your regular work schedule.
• This role may be eligible for part-time telework after you complete required training and reach an acceptable level of proficiency.

SALARY: $37,759.92 - $47,081.16.

BENEFITS:

Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, paid parental leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

ADDITIONAL INFORMATION YOU NEED TO KNOW

CONTACT INFORMATION: Karen McDonald, (727) 223-7159,