We’re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let’s see if we’re a fit. We hope so.
 

Oxbow Bar & Grill Host/Cashier will be responsible for greeting and seating all guests; ensures all guests are welcomed with a warm, friendly, and enthusiastic greeting and seated comfortably to start their dining experience in accordance with Oxbow Bar & Grill standards and the Autograph Collection standards under the franchise of Mainsail Lodging & Development.

Position: Oxbow Bar & Grill – Host/Cashier

Location: Fort Myers, FL

Reports to:  Oxbow Bar & Grill General Manager, Assistant General Manager, Supervisor

Status: Non-Exempt

Essential Functions

• Responsible for greeting guests in a friendly and genuine manner, escorting guests to tables, and following all proper steps of service
• Ability to create a service experience for the guest that represents the Oxbow Bar & Grill brand
• Monitors guests’ needs and the workflow of the restaurant and seats guests accordingly
• Maintain and manage Oxbow Bar & Grill reservations in restaurant’s reservation system
• Handles cash and credit transactions; accurately accounts for all receivables including cash, credit cards, room charges and gift cards.
• Ability to converse with guests in a friendly, hospitable and informative manner 
• Use a rotation method to ensure seating is fair
• Report to work on time and in proper uniform/approved attire
• Work as a team with all Oxbow Bar & Grill team members
• Check greeter station assigned for cleanliness of area     
• Ensure the front of the restaurant is clean, orderly and all objects are dust free
• Check all tables to ensure they are set up properly and ready to be seated with guests
• Communicate with servers when seating tables alerting them that they have a table sat
• Assist servers when necessary and clears, sanitizes, and sets tables as needed
• Have knowledge of the Luminary Hotel and Caloosa Sound
• Ability to communicate to managers the flow of dining room
• Never solicit tips
• Attend monthly department meetings and daily stand ups
• Ability to proficiently use POS (point of sale) system Oracle MICROS POS
• Assist managers with daily duties such as scheduling of stations
• Follow all procedures addressed in the training manual
• Perform other duties as management requests to service guests 

Qualification Standards

Education & Experience

• High School diploma or higher
• Previous hospitality experience preferred, at least one-year host position preferred
• Previous cashier/cash handling experience preferred
• Excellent customer service skills
• Excellent communication skills, both verbal and written
• Ability to use technology e.g. tablets, iPads 
• Ability to assist with menu revisions when needed

Physical Demands

• Ability to sit or stand for extended periods of time
• Ability to communicate clearly
• Ability to lift 20 lbs. or more
• Corrected vision to normal range
• Long hours sometimes required

Mental Demands

• Make sound judgments quickly
• Work on multiple tasks, making appropriate progress towards deadlines
• Manage differing personalities within the office, the hotel and the community
• Maintain the highest degree of confidentiality
• Ability to work effectively in stressful, high pressure situations
• Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying and solving problems as necessary

NOTICE:  The hotel business functions seven days a week, 24 hours a day.  All associates must always realize this fact and be aware that it may be necessary to move associates from their accustomed shift as business demands.  In addition, this is a hospitality business and a hospitable service atmosphere must always be projected.

Benefits

• Full-time Associate Benefits
  • Medical, Dental, & Vision | HSA & Flexible Spending Account Options | Basic Life & Disability Plan Options | 401K Retirement Plan | Paid Time Off | Holiday Pay | Career Training & Development Opportunities | Tuition Reimbursement | Bereavement Leave | Employee Assistant Program (EAP) | Jury Duty (May vary by state) | Employee Discounts | Employee Referral Bonus | Free meal for all full-service hotel employees

• Part-time Associate Benefits
  • All above-listed benefits except for Medical Insurance and Holiday Pay