Senior Manager Product Learning & Documentation

Dream Big.  Go Beyond. Be Unstoppable.

About Us

Kyriba is a global fintech leader empowering CFOs and finance teams with cloud-based treasury, payments, and risk management solutions. We serve 3,000+ customers worldwide, managing $15 trillion in payments annually and helping businesses optimize liquidity performance across the enterprise.

We're on a mission to become the most sought-after cloud technology company globally.  We think big, innovate relentlessly, and challenge the status quo every day. If you are a problem-solver who’s ready to push boundaries and achieve more than you thought possible-you'll find an exceptional career within an extraordinary business.

Overview

The Director of Product Learning & Documentation leads the team responsible for creating world-class product documentation, training content, and self-service enablement that helps customers and internal teams quickly master Kyriba's products. You will build comprehensive knowledge bases, training programs, and in-app guidance that reduce support burden, accelerate time-to-value, and drive product adoption.

This is a strategic content and enablement role focused on making complex financial products accessible and easy to use. You will partner with Product Management, Customer Success, Support, and Sales to ensure everyone has the knowledge they need to succeed.

Key Responsibilities

Product Documentation Strategy & Creation (40%)

Build comprehensive documentation

• Create and maintain product documentation across all Kyriba products

  • User guides and how-to articles

  • Feature documentation and release notes

  • API documentation and developer guides

  • Best practices and configuration guides

  • Troubleshooting and FAQs

• Ensure documentation is clear, accurate, and up-to-date

• Design documentation architecture for easy navigation and searchability

• Optimize for SEO and self-service discoverability

Knowledge base management

• Own Kyriba's knowledge base and help center

• Organize content for easy customer self-service

• Track content performance (views, helpfulness, deflection rate)

• Continuously improve content based on usage analytics and feedback

• Implement knowledge management best practices

Release documentation

• Partner with Product Managers on release documentation

• Create release notes for every product release

• Document new features, enhancements, and bug fixes

• Coordinate "What's New" communications

Technical writing standards

• Establish documentation standards and style guide

• Train product team on documentation best practices

• Ensure consistent voice, tone, and quality across all content

• Implement peer review process for content quality

Video & Multimedia Content (20%)

Create engaging video content

• Produce product how-to walkthrough videos and tutorial to be consumed from inside the software

• Build video library for self-service learning

• Design video content for different formats (short tips vs. deep dives)

Multimedia strategy

• Use screenshots, diagrams, GIFs, and interactive content

• Explore innovative formats (interactive demos, simulations)

• Optimize video content for different channels (help center, YouTube, in-app)

Content production management

• Manage video production workflow (scripting, recording, editing, publishing)

• Maintain video quality standards

• Ensure accessibility (captions, transcripts)

In-App Guidance & Tooltips (10%)

Embed guidance in product

• Create in-app guidance and tooltips using WalkMe or similar tools

• Design contextual help that appears when users need it

• Build