Credit and Collection Clerk I - SR-13

Posting number: 2026-00110

Department: Various

Job classification: Credit and Collection Clerk I

Posting type: Open

Categories: Clerical & Data Entry, Accounting and Finance

Summary

Interviews applicants, consumers, and/or responsible persons to secure financial information, arrange for methods of payment, extend credit, and obtain financial information to determine ability to pay; reviews accounts for delinquent payments and contacts payer to seek payment; makes field collections; and performs other duties as required.

There is one (1) immediate permanent full-time vacancy with the Department of Environmental Management - Business Services Division in Hilo.

The eligible list may be used for other permanent and temporary vacancies as they arise during the life of the list. Temporary appointment may lead to conversion to permanent appointment.

Examples of duties

• Interviews applicants, consumers, and/or responsible representatives to obtain financial information to determine ability to pay and to arrange for methods of payment.
• Reviews consumers' accounts to ascertain whether payments are current and in the amounts specified and sends notices of payments due.
• Searches for current contact information for delinquent account holders via internet search and other means.  Locates customers (e.g. skip tracing) to collect past due balances.
• Contacts consumers who are delinquent by either telephone or by mailing courtesy reminders and notices requesting payment due.
• Prepares listing of delinquent accounts and initiates collection of all delinquent accounts.
• Determines whether arrangement for payments should be modified and credit extended.
• Determines accounts that are uncollectible; prepares list of such accounts for collection assistance by the Office of the Corporation Counsel and for the collections agency use.
• Make recommendations regarding write-offs of bad debts.
• Recommends and issues work orders on re-opening and closing of water meters.
• Notifies district water service employees and meter readers to shut off meters for non-payment.
• Accompanies water service employees when shutting off meters due to non-payment.  Accepts payments received in the field.  May operate vehicle to get to field location sites.
• Prepares and maintains records of contacts, status of accounts, and monthly status reports of delinquent accounts, collections, extension, and other related activities.
• Prepares report to recommend re-opening of accounts.
• Collects, records, and deposit fees daily.
• Processes applications for adjustments.
• Prepares accounting documents to record adjustments to customer accounts in the general ledger.
• May operate a vehicle to perform work related duties.
• Performs other related duties as assigned.

Qualifications

Training and Experience: 

A combination of education and experience substantially equivalent to:

• graduation from high school, and
• two (2) years of work experience in credit and collection activities that included contacting of customers for collection of delinquent balances to obtain financial information, determine credit worthiness, and/or arrange payment methods.

License Requirement:  

• possession of a valid State of Hawai‘i Driver License (Class 3) or any other valid comparable driver license at time of filing, as applicable to the position. You will be required to submit your valid driver's license at time of hire, if the position requires a driver's license. (The immediate vacancy with the Department of Environmental Management requires a valid driver's license.)

Examination:   All applicants who meet the minimum qualification requirements will be assigned a score of 70 points.  An education and experience evaluation will be conducted based on the applicant's training, education and experience as presented in the application.

Please read the minimum qualification requirements carefully.  Be certain to list all pertinent training and experience, as this may be important in determining your examination score.  It is essential that the applicant describe fully the duties and responsibilities of each position held, specify the date of each position held (from and to, month and year), and indicate the number of hours worked per week.   

Attach all required documentation (e.g. official transcript, professional license(s)/certification(s), DD-214, etc.) at the time of submitting your application. 

Note:   In-person interviews and/or further testing in Hawai'i County may be required at the discretion of the hiring department/agency.  If in-person int