Senior Event Manager | Full-Time | Santander Arena

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

The Senior Event Manager (SEM) is a consummate team player who will manage every aspect of touring events at the facility from the advanced planning stages through the end of the event.  The SEM will also book or arrange for other revenue producing events at the facility.  The SEM will be the lead for the Event Department, overseeing the Event Manager and occasionally hires, trains, schedules and supervises all event staff in conjunction with the Event Manager.  The SEM will interact with local public safety officials to ensure events run smoothly; coordinate communication between event staff and delegate assignments; be responsible for and ensure overall customer and lessee experience exceeds expectations. 

 

This role will pay an annual salary of $50,000-$60,000. 

 

Benefits for Full-Time roles: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).

 

This position will remain open until July 31, 2025. 

About the Venue

Santander Arena, located in downtown Reading, Pennsylvania, is a versatile venue that serves as the home arena for the Reading Royals, the ECHL affiliate of the Philadelphia Flyers. The Santander Arena has hosted an array of live events including concerts, Disney on Ice, and other family friendly events attracting hundreds of thousands of visitors annually. 

Responsibilities

• Oversight and ownership of all front of house, back of house and security matters for Events 

• Create event layouts using AutoCAD or similar program 

• Address and recommend actions on relevant personnel matters 

• Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service 

• Develop and implements programs, policies, and procedures for the facility  

• Develop or directs the development and preparation of comprehensive management reports and manuals (i.e. Event Handbook, Promoter Guide, Tech Packet, Booking Policies, Fire Code Rules & Regulations, etc…) 

• Participate and lead various interdepartmental project groups, special projects, and task forces 

• Represent the AGM and/or VP/GM as needed at various meetings. 

• Establish and maintain effective working relationships with staff, facility stakeholders and facility users 

• Plan, direct and evaluate the work of subordinates 

• Provide leadership for event personnel 

• Communicate clearly and concisely in the English language, both orally and in writing 

• Work a flexible schedule, including long nights, early mornings, weekends and holidays as needed 

• Complete all duties with a customer service focus through teamwork and dedication 

• Advance of events/shows 

• Assist in the preparation of building to meet the requirements of upcoming events/shows 

• Assist with the completion of pre-show event financial estimates 

• Assist with the completion of post-show event settlements 

• Advise lessees on services available from independent contractors for events 

• In conjunction with leadership, recruit, train, schedule and handle timesheets for payroll of event staff 

• Recommend and evaluate required event staffing levels 

• Coordinate communication between building staff and show staff during load in and load out 

• Establish and maintain effective working relationships with lessees, employees, municipal officials, service contractors, etc… 

• Investigate and resolve event-related complaints in a professional manner ensuring customer satisfaction 

• Inform/train all staff on customer service program, ensuring proper and constant execution 

• Make hospitality arrangements as needed 

• Communicate with municipal officials, including police, fire and medical services, event staff and public to ensure security of patrons and events run smoothly 

• Review emergency planning procedur