Jobs and Careers

Customer Acquisition and Retention Specialist

Molly Maid

Cutler Bay, United Statesfull_timeVerifiedPosted 26 Jul 2026

💰 $36,000/yr

About the role

Benefits:

Bonus based on performance
Company car
Competitive salary
Free uniforms
Opportunity for advancement
Training & development
Paid time off

As a Customer Acquisition and Retention Specialist you are a key team member in upholding our commitment to customer satisfaction and professionalism. You are responsible for preparing estimates within the scope of work while growing new relationships and cultivating existing relationships, ensures cleaning services are delivered to standard and accurately priced by inspecting job sites, aligning scope with client needs, and bridging quality, operations, and sales in our code of values, you show respect and courtesy to all customers and employees.

This position is right for you if you are self-motivated, thrive in fast moving environments, and are able to manage time to effectively meet deadlines. You have proven communication skills with supervisors, employees, and customers and are able to effectively manage a variety of situations on a day-to-day basis.

Specific Responsibilities:

Meet or exceed weekly, Monthly, quarterly and annual goals
Meet with customers to estimate cost of jobs and services
Follow up with prospective customers by phone or email
Prepare accurate reports in regards to mileage, customer estimate sheets, and customer follow-up
Inventory and order estimating supplies
Seek to continuously develop as a sales professional
Inspect job sites to ensure cleaning standards, scope, and specifications are being met consistently. Catch issues early and drive corrective action.
Use QC findings to refine future estimates, adjust scopes, and improve training or processes.

Job Requirements:
Strong written and verbal communication skills
Detail-oriented
Positive Attitude
Professional appearance and personality
Team player who can work independently

Benefits:

Paid vacation after 1 year of employment, and Bonuses when exceeding KPis.

We are actively interviewing for this position - Apply today and our hiring manager will follow up!

Compensation: $18.00 per hour

When you put on a Molly Maid® uniform, you become part of a family—a team of people committed to excellent customer service and passionate about giving families the joy of a cleaned home and the relief from needing to do it themselves. Working for our franchise owners means they’ll take care of you the way they take care of their own family and friends. Because Molly Maid is not just a company that focuses on expertly cleaning homes, it’s a company that focuses on people, and creating a work culture of respect, integrity, and fun is just as important as serving our customers.

*All independently owned and operated franchised businesses operate under the service brands’ marks, trademarks, trade names, logos, emblems, slogans, or other indicia of origin in connection with the Molly Maid® franchise system within a specified geographical area. Only the independently owned and operated franchised business shall have any interaction with or authority for its business and make all employment related decisions related to its franchised business.