Business Support Coordinator

Company:

Guy Carpenter

Description:

We are seeking the following role in any one of the following office locations: New York, NY; Edina, MN; Seattle WA, or Philadelphia, PA.

Business Support Coordinator

What can you expect?

• The Business Support Coordinator will provide clerical support, under limited supervision, to a team of senior BSS individuals who are responsible for drafting client contracts and supporting brokers in placement of reinsurance, or junior brokers.

• This position interacts with BSS colleagues as well as junior brokers and transactional services colleagues (CSS) when needed.   

• In this role, the colleague will have personal responsibility to deliver results on specific tasks related to contract and placement administration work on assigned colleagues/clients and may assist with other organizational responsibilities of an administrative nature.

What is in it for you?

• Being part of the Marsh & McLennan businesses; a premier global brand with the financial power to match.

• Culture where continuous personal development brings opportunity for professional  growth and mobility Competitive pay, full benefits package – starting day one (medical, dental, vision, STD/LTD, life insurance, generous 401k match AND automatic contribution.

• Generous paid time off for vacation, sick, company holidays and time to give back to your community.

• Employee Resource Groups, which provide access to leaders, relevant volunteer and mentoring opportunities and interactions with counterparts in industry groups and client organizations.

• Working with the most innovative and respected reinsurance colleagues in the industry.

We will count on you to:

Provide consistent support to colleagues to whom you are assigned by performing tasks such as the following, proactively, effectively and timely: ​

• Review client data submitted during the placement/renewal process and update annual renewal exhibits as requested, offering relevant analysis of trends and potential data issues.

• Prepare the team for renewal activity by renewing and updating existing client programs in the systems and creating files as required

• Assist BSS placement associates in first draft data exhibits in Excel for review

• Assist BSS placement associates with certain information for preparation of market lists

• Send reinsurance contracts to parties for signature as instructed by contract drafters and in accordance with procedures

• Call, and occasionally email, contract document recipients following up for signature. Professional persistence is required.

• Track and update contract send and signing status in the system, coordinating with contract drafter for status when escalated per procedures.

• Review and action signatures received in a group mailbox

• Identify inconsistencies in signatures received and raise to contract drafter for assessment and direction

• Scan/upload and name all contract documents as received from reinsurers, Clients and/or Analysts/Associates and transmit completed signatures.

• Draft basic business communications as requested ensuring all documents produced adhere to MMC’s style guidelines

• Provide status reports according to procedure and upon request.

Business Knowledge

• Maintain broad understanding of the environment in which BSS operates and progressively learn more about the transactions that BSS colleagues handle for Guy Carpenter clients.

• Using the Market Reference Guide, develop an understanding of the differences between the reinsurer who bears the risk on the contract versus the parent or group entity to ensure proper legal reinsurer name is entered in systems and correct financials and NAIC codes are accurately communicated to clients.

• Learn and apply knowledge of London market to contract and system finalization work.

• Participate in team meetings and activities to share opinions, ideas, knowledge and solutions; maintain strong working relationships and participate in initiatives and/or contribute where required to deliver outcomes.  Seek opportunities to increase own understanding and improve the services provided in support of BSS colleagues.

Compliance and Regulatory Review

• Ensure all records/forms for assigned accounts are properly completed and stored in accordance with policy.

• Understand all best practice procedures and compliance policies.  When new procedures are provided, understand and adopt new procedures as rolled out, take required training and speak up with any ques