Business Operations Manager

Classy, an affiliate of GoFundMe, is a Public Benefit Corporation and giving platform that enables nonprofits to connect supporters with the causes they care about. Classy's platform provides powerful and intuitive fundraising tools to convert and retain donors. Since 2011, Classy has helped nonprofits mobilize and empower the world for good by helping them raise over $7 billion. Classy also hosts the Collaborative conference and the Classy Awards to spotlight the innovative work nonprofits are implementing around the globe. For more information, visit www.classy.org.

The Classy from GoFundMe team is searching for a highly professional and analytical Business Operations Manager to lead our Sales Operations and Post-Sales Operations teams. This individual will tackle complex challenges with scalable, growth-oriented solutions. We are in search of someone with strong leadership capabilities, an analytical mindset, and the ability to work effectively with stakeholders across all levels.

As Classy from GoFundMe supports thousands of nonprofit organizations in their online fundraising endeavors and aims to extend its services to thousands more, this role within our team is pivotal in fulfilling our mission to mobilize and empower the world for good.

The Job…

• Manage the Sales and Post-Sales Operations functions, ensuring the Sales and CX teams are equipped with tools, processes, and insights to drive growth and efficiency.
• Monitor key sales metrics and performance indicators, providing actionable insights to leadership.
• Work closely with the Sales team to optimize Salesforce usage and other sales technologies.
• Develop and implement strategies to streamline the sales process, from lead generation to deal closure.
• Coordinate with customer experience and account management teams to maintain high customer satisfaction and retention rates while driving customer growth and expansion.
• Foster a collaborative and performance-driven team culture.
• Analyze and interpret data to identify trends, challenges, and opportunities for improvement across sales, partner, and post-sales operations. Provide regular reports and insights to leadership to inform strategic decisions.

You…

• Bachelor’s degree in Business, Operations, or related field
• 8+ years of experience in operations, with a focus on sales, partner, or post-sales operations, preferably within a technology or subscription-based company
• Proven experience using Salesforce to manage and optimize sales processes
• Strong analytical skills and experience working with data to drive decision-making
• Excellent communication skills, both written and verbal, with the ability to work effectively with leadership and cross-functional teams
• Demonstrated leadership experience, with the ability to manage and develop a team.
• Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment

Why you’ll love it here: 

• Market competitive pay.
• Rich healthcare benefits including employer paid premiums for medical/dental/vision (100% for employee-only plans and 85% for employee + dependent plans) and employer HSA contributions. 
• 401(k) retirement plan with company matching.
• Hybrid workplace with fully remote flexibility for many roles.
• Monetary support for new hire setup, hybrid work & wellbeing, family planning, and commuting expenses.
• A variety of mental and wellness programs to support employees.   
• Generous paid parental leave and family planning stipend.
• Company provided life and disability coverages.
• Supportive time off policies including vacation, sick/mental health days, volunteer days, company holidays, and a floating holiday.
• Learning & development and recognition programs.
• “Gives Back” Program where employees can nominate a fundraiser every week for a donation from the company.
• Inclusion, diversity, equity, and belonging are vital to our priorities and we continue to evolve our strategy to ensure DEI is embedded in all processes and programs at GoFundMe. Our Diversity, Equity, and Inclusion team is always finding new ways for our company to uphold and represent the experiences of all of the people in our organization.
• Employee resource groups.
• Your work has a real purpose and will help change lives on a global scale.
• You’ll be a part of a fun, supportive team that works hard and celebrates accomplishments together. 
• We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose.
• We are a certified Great Place to Work, are growing fast and have incredible opp