Sr. Payroll Support Manager

Please Note: This is a remote/hybrid position available in the state listed on this job. Additionally, employment with BambooHR is contingent on passing both a background and credit check. 

Essential Job Duties

At BambooHR, we value growth, collaboration, and excellence. As a Senior Manager, Payroll Support, you will play a crucial role in growing new leaders in the Bamboo way, developing talent, defining metrics for success, and fostering interdepartmental collaboration. You will be a multiplier of talent and skills, driving the team forward and ensuring a seamless onboarding experience for our clients. Join BambooHR as a Senior Manager, Payroll Support and lead our team to new heights! We are seeking a candidate with a strong technical and project management background, exceptional leadership skills, and a proven track record in managing high-performing teams. The ideal candidate will have a strong technical background, excellent leadership skills, and a proven track record in managing high-performing technical support teams. This position is not fully remote, occasional in-person attendance is necessary for team engagement and participation in important organizational functions such as in-office events manager trainings, company events, and other scheduled activities. Also, they must be able to drive continuous improvement while living the BambooHR values. As a key player in our mission to set people free to do great work, you will help develop strategies to enhance processes, drive efficiencies, and scale our payroll onboarding team to the next level by: 

• Developing and implementing strategies to enhance the quality and efficiency of our support teams
• Lead, mentor, and manage a team of payroll support managers, overseeing multiple support teams.
• Identify and implement process improvements to enhance the support team’s efficiency and CSAT
• Foster a culture of continuous improvement by encouraging innovation and efficiency in problem-solving and support processes
• Collaborate with other departments, including Payroll Services, Product Management, and Engineering, to ensure alignment and to optimize customer satisfaction.
• Develop strategies in conjunction with our operations team to streamline payroll team operations
• Monitor team performance against service level agreements (SLAs) and key performance indicators (KPIs), making adjustments as necessary to meet or exceed targets
• Develop and retain top talent, and ensure all headcount resources are fully utilized
• Conduct regular performance reviews, provide feedback, and develop training programs to enhance the skills of managers and their teams
• Conduct compensation and career advancement discussions with teams
• Protect BambooHR’s culture. Strategically thinking about how decisions will change policies, practices, and personal stories, as well as employee and customer satisfaction

What You Need to Get the Job Done

• 4+ years of successful management experience, preferably in a payroll support role
• Proven track record of leading and scaling support teams in a fast-paced environment
• Exceptional interpersonal and communication skills, with the ability to communicate complex technical information to all stakeholders
• 5+ years of experience in the SAAS environment 
• Demonstrates exceptional communication skills
• Able to function successfully in a collaborative team environment
• Strong leadership skills – must be able to work confidently and effectively with multiple departments and levels within the company

What Will Make Us REALLY Love You 

• Understanding of and experience supporting payroll professionals and payroll applications
• Experience being a leader of managers in the SAAS space

What You'll Love About Us

• Great Company Culture. We’ve been recognized by multiple organizations like Inc, Salt Lake Tribune, Glassdoor,  & Comparably for our great workplace culture.
• Make an Impact. We care about your individuality by giving you freedom to grow and create within the company, regardless of your position.
• Rest and Relaxation. 4 weeks paid time off, 11 paid holidays, and we pay you to go on vacation (ask us about this)!
• Health Benefits. Medi