Customer Support Representative - German Speaker

What you’ll do:

The primary function is to provide commercial support for portfolio of customers type of project business.

• Responsible for interfacing with customers and internal parties via email, phone, chat and case management tool.
• Handles inquiries via phone, chat and email from customers and/or internal parties.
• Order management: order entry, price checking, order clearing compliant with Eaton's policies
• Complaint handling
• Full coordination of delivery and billing, including multiple product lines and respective sequencing of project orders to fulfill external customer project
• Handles a variety of pre-sales or post-sales service functions.
• Provide assistance to sales functions across EMEA and external customers in areas such as product/service order fulfilment processes, customer service requests such as end-to-end order status management, repair/calibration request, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration.
• Resolves problems by applying established policies, procedures and tactics and using pro-active communication across internal network of multiple product lines
• Fosters an environment which promotes Eaton’s goals and philosophy, encourages continuous improvement and builds customer relationships

Qualifications:

• Bachelor’s degree (BSC/BA)
• 1-3 years experience in customer support
  
  

Skills:

• English language knowledge (minimum B2) AND German language (C1)
• Basic MS Office
• SAP/Oracle knowledge or any Case Mgmt Tool is an advantage
• Strong communication skills (written and verbal)
• Customer Service attitude
• Strong attention to details, punctuality
• Problem solving mindset