Sr Vocational Rehabilitation Consultant

Together we fight for everyone’s opportunity for a better financial future.

We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future.  We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action.  We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

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Profile Summary:

As a Senior Vocational Rehabilitation Consultant, you will be responsible for facilitating safe and efficient return-to-work plans by partnering with claimants, employers, and physicians; as well as analyzing vocational data to help claim analysts assess benefit eligibility per policy guidelines. 

Profile Description:

• Review vocational and medical information to assess and develop vocational management plan regarding claim handling for RTW planning or forensic review
• Coordinate and collaborate with claimants, medical providers, employers, and internal partners to assist with the facilitation of a safe and effective return to work planning
• Set expectations for claimant involvement throughout vocational handling to enhance partnership and interest for return-to-work plan development, including transferable skills identification, job seeking skills, resume development, and interview preparation
• Provide clearly written reports for occupational analysis (OA) reviews and transferable skill assessment (TSA) reports to assist claim analysts with completing eligibility assessments and claim management planning. 
• Support onboarding and training needs for new hires (Vocational, Accommodations, Clinical, and Claims) as well as ongoing partnership to experienced claim partners for continued department growth and development

• Participation in weekly Round Table sessions to provide vocational guidance for claim management planning

• Proven ability to meet or exceed performance expectations while addressing customer service needs with attention to detail, critical thinking, and problem-solving skills

• May assist other business lines (Supplemental Health, Life, and Critical Illness) by consulting on vocational and return-to-work capabilities, as well as supporting projects and taking on additional responsibilities as determined by business needs

Knowledge and Experience:

• Master’s Degree in Rehabilitation Counseling or closely related field
• Certification Requirements: CRC
• 2-4 years of disability management with prior industry-related experience in STD/LTD with case management and forensic (OA/TSA) reviews
• Excellent interpersonal, communication, and organizational skills.
• Strong analytical and critical thinking abilities.
• Proficiency with digital tools and comfort navigating multiple platforms.

Compensation Pay Disclosure:

Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities.

The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.

Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for par