Practice Manager Sr (Primary Care, Lake Nona Town Center Office)

Nemours is seeking Senior Practice Manager FULL-TIME, to join our Primary Care team in Orlando, Florida.

Nemours primary care practices provide a kid-friendly, family-centered pediatric primary care experience for families in Central Florida. With 20 primary care and 3 urgent care practices conveniently located throughout the region, we provide quality, professional pediatric services with special attention on preventive care and whole-child wellness.

This Senior Practice Manager provides direction and support to multiple primary care departments as assigned. Responsible for the daily operations of assigned practices to ensure a world-class patient experience, a positive team environment, and an efficient and financially successful practice.

• Effectively manages Human Resources functions for assigned practices through leadership, training, positive reinforcement, and, if necessary, appropriate corrective action.
  • Supervises staff for assigned practices.
•  
  • Hires, counsels and provides disciplinary action, including termination, for associates as necessary.
  • Arranges for, or provides, appropriate training for all new associates.
  • Maintains adequate coverage for the clinical and non-clinical support of each practice, providing justification for changes in staffing levels as necessary.
  • Ensures all associates have the proper tools, resources and education needed to perform their job properly.
• Manages front desk functions and maintains a working knowledge of registration, appointment scheduling, insurance verification/authorization process, payment collection, charge posting, daily cash reconciliation and bank deposits.
• Manages process for month-end financial and operational requirements to be sure all work is completed timely, including, but not limited to, work queues, bank deposits, charge posting, cash reconciliation and denial report management.
• Monitors all clinical functions, seeking input from physicians and clinical management as needed.
• Conducts or arrange for regular inspections to be sure all documentation requirements are being met for VFC programs, medication storage, supply expiration date management, biomedical waste permit, CLIA certificate, HCCE permit, and other programs as required.
• Provides input into and initial development of annual capital and operating budgets for assigned practices.
  • Identifies staffing needs and works with Administrator to provide justification for changes.
  • Processes and tracks accounts payable and reimbursement requests working with CHA Director of Finance.
  • Working with Administrator, identifies additional physician or provider needs and works with Administrator and CHA Director of Finance to develop corresponding business plan.
  •  Identifies opportunities for improved financial performance through cost avoidance and implements action plans accordingly.
  • Working with Administrator, identifies equipment or service line needs and works with Administrator and CHA Director of Finance to develop corresponding business plan.
• Monitors department productivity measures.
  • Reviews RVU production with Administrator and physicians on a regular basis and makes recommendations as necessary to meet targets.
  • Provides feedback to physicians related to practice flow and growth on a routine basis.
  • Research and address questions relative to coding and billing
• Maintains a safe and attractive environment while meeting OSHA, CLIA, VFC, and other requirements. Oversees assigned locations for housekeeping, fire safety, and all equipment (clinical and non-clinical).
• Manages and mentors’ office managers and supervisors within assigned departments.
• Ensures that all tasks are completed in accordance with the Standard Business Practices.

Job Requirements

• Bachelor’s Degree required.  Master’s Degree preferred.
• State of Florida RN License, with 5 years of relevant experience accepted in lieu of the degree requirement.
• Minimum (1) one year of experience.
• Travel to primary care locations is required as needed.

As one of the nation's premier pediatric health care systems, we've made a promise to do whatever it takes to prevent and treat even the most disabling childhood conditions. It's a promise that extends beyond our nationally recognized clinical treatment to an entire integrated spectrum of research, advocacy, education, and prevention.

Equity, diversity, and inclusion guide our growth and strategy.  We are looking for individuals who are passionate about, and committed to, leading efforts to provide culturally relevant care, reducing health disparities, and helping build a diverse and inclusive environment.  Al