Director, Reporting & Workforce Management

Alternate Locations: Work from Home; Boston, MA (Massachusetts); Charlotte, NC (North Carolina); Dover, NH (New Hampshire); Omaha, NE (Nebraska); Phoenix, AZ (Arizona)

 

 Work Arrangement:

Remote : Work at home employee residing outside of a commutable distance to an office location.

 

Relocation assistance:  is not available for this opportunity.

 

Requisition #: 73307

 

The Role at a Glance

This position will provide leadership and direction to ensure group results in the design and implementation of in-depth business metrics and analytics to support goals and objectives for workforce management. You will lead a team to collaborate with stakeholders and provide consultative advice & analytic support to advance growth and profitability initiatives and deliver meaningful business results.

What you'll be doing

• Maintains knowledge on current and emerging developments/trends, assesses the impact, and collaborates with management to incorporate new trends and developments in current and future solutions.
• Directs and enhances organizational initiatives by positively influencing and supporting change management and/or departmental/enterprise initiatives.
• Identifies and directs the implementation of process improvements that significantly reduce workloads or improve quality across the department.
• Provides subject matter expertise to team members and internal/external stakeholders on complex assignments/projects.
• Provides training and development opportunities, including stretch assignments, for team members and gives honest and open feedback to aid in the development of talent.
• Directs and evaluates individual/team performance and takes appropriate action to meet and/or exceed performance standards.
• Establishes and implements priorities, performance goals and objectives to ensure group results.
• Directs and provides leadership to continually improve the capability and results.
• Directs a team in the development, implementation, and evolution of metrics & analytics to support changing business needs & objectives and achieve desired results.
• In a matrix environment, leads collaboration with various stakeholders to translate analytics into actionable market-facing tactics to support business objectives.
• Ensures team champions analytics and educates the business to drive adoption and usage of data analytics to further business insights.
• Advises senior management & business stakeholders on the benefits of quality business analytics, tools, and market information to streamline efficiencies and capitalize on opportunities.
• Provides subject matter expertise and guidance to team on analytical approaches and use of tools & metrics to evaluate performance and drive achievement of business goals.
• Directs team to identify, analyze, and interpret current & emerging complex developments/trends, assess impact, and effectively present information to management to incorporate trends/developments in current & future strategies.
• Collaborates with IT & functional leadership to evaluate current state of data; leads the development of plans to improve data management and resolve technical challenges impeding data availability, quality, metric consistency and credibility.
• Develops & implements a business analytic framework ensuring alignment to business objectives and inclusion of forward-looking metrics and insights.
• Directs the creation of dashboards & scorecards utilizing existing and newly developed metrics and performance monitoring systems to provide management with quantifiable gauges of business results and impact of plans and tactical initiatives.
• Partners with IT and senior management to develop data governance models and data warehouse assets.
• Ensures team continually evaluates data gathering and management practices to recommend and develop improvements to ensure effective, standardized analytical processes.
• Directs reviews and critiques of complex technical designs and recommended enhancements to various current systems or those under development.
• Advises senior management and stakeholders on design issues, capabilities, and/or system limitations; develops and recommends remediation plans.
• Effectively leads and/or oversees multiple projects for advanced analytics integration and implementation.

What we’re looking for

Must-Haves:

• 4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's) 
• 7+ Years of experience in analytics, including design & implementation of metrics to support & optimize business objectives directly aligned t