Sr. Director Marketing Communications

Summary 

Responsible for leading the global marketing communications strategy through brand development within Smart Communications – across all communications channels. Own the Smart Communications brand through events, PR leadership, website/digital ownership, and support of analyst relations strategy.  

About Smart Communications 

Smart Communications is a leading technology company focused on helping businesses engage in more meaningful customer conversations. Its Conversation Cloud™ platform uniquely delivers personalized, omnichannel conversations across the entire customer experience, empowering companies to succeed in today’s digital-focused, customer-driven world while also simplifying processes and operating more efficiently.

Smart Communications is headquartered in the UK and serves more than 650 customers from offices located across North America, Europe, and Asia Pacific. Smart Communications’ Conversation Cloud platform includes the enterprise-scale customer communications management (CCM) power of SmartCOMMTM, forms transformation capabilities made possible by SmartIQTM and the trade documentation expertise of SmartDXTM. In 2021, the company acquired Assentis, a leading European software solutions provider specializing in customer communications management (CCM) with a focus on the financial services industry. To learn more, visit smartcommunications.com. 

Who are you? 

• Recognized leader with a drive to increase share of voice 
• Passionate storyteller 
• Excel in fast-paced environments 
• Digitally savvy with a deep understanding of strong creative 
• Enjoy contributing both strategically and tactically 
• Ability to collaborate cross-functionally and manage with a geographically dispersed team 
• A team player with a focus on successful outcomes 

The Sr. Director of Marketing Communications manages a team responsible for: 

Brand Strategy 

• Manage an overarching brand strategy that promotes brand recognition to gain a competitive advantage. 
• Lead as a best-in-class brand builder and industry visionary with a track record of dramatically increasing brand engagement, customer advocates, and generating business growth. 
• Ensure the Smart Communications brand is delivered consistently, cohesively, and in a compelling manner across all communications vehicles, monitoring and providing new logo packages, brand guidelines, boiler plate language, messaging, and strategic direction as need be internally and externally.  

Digital 

• Oversee the creation and execution of all digital a