Poker Floor Supervisor

Description

JOB TITLE: Poker Floor Supervisor

ORGANIZATIONAL UNIT: Grand Casino Hotel & Resort

SUPERVISOR:   Table Games Shift Manager

FLSA: Non-Exempt

HOURLY RATE:   $20.00 - $35.00 

Shifts for this position will be evenings and nights. 

ALL FULL TIME POSITIONS:     In addition to your pay, your salary also includes Medical, Dental and Vision Insurance. The Biweekly deduction from employee paycheck is $40.00 for Employee Only, $95.00 Employee plus Children, $120.00 Employee plus Spouse, and $140.00 Employee plus family.  

FUNCTIONS STATEMENT:

· Supervise maintain and control all activities within the Poker Room.

MAJOR DUTIES:

· Responsible for scheduling of dealers and adequate staffing for assigned shift.

· Responsible for dealer rotation on assigned shift.

· Provide oversight of poker dealers and hosts.

· Clerks on assigned shift when needed. 

· Responsible for assurance of game protection.

· Direct all activities of the Poker Room and Comply with management’s directives and the policies prescribed in the Systems of Internal Controls Manual.

· Complete federal cash reporting requirements including Title 31 compliance. 

· Review all documentation as required for each assigned shift for accuracy. 

· Responsible for table inventories.

· Responsible for card inventories. 

· Resolves patron disputes. 

· Protects the assets of the Casino. 

· Maintains awareness of how each game stands with respect to player limits, special customers, gains/losses, and dealer performance.

· NOTE: The above duties are intended to describe the general nature of work performed by an employee in this position. These statements are not to be considered as an all-inclusive list of the duties, knowledge, skills, abilities and other characteristics of an employee in this position.

FACTOR 1: KNOWLEDGE REQUIRED BY THE POSITION

· Knowledge of single entry ledger accounting principles. 

· Knowledge of all casino poker table games operations.

· Knowledge of standards of cleanliness as prescribed by various compliance and enforcement agencies associated with the gaming industry. 

· Knowledge of the characteristics of appropriate and inappropriate greetings and interaction with guests and customers. 

(Poker Room Floor Supervisor Cont’d. Pg. 2)

· Knowledge of methods and techniques that assure protection of the table and casino assets. 

· Knowledge of how to administer the overall poker table games department in accordance with management’s directives and the policies as prescribed in the Systems of Internal Controls Manual. 

· Knowledge of the prescribed methods of the application and completion of federal cash reporting requirement forms including Title 31 compliance regulations. 

· Knowledge of all documentation as required for each subordinate staff per shift. 

· Knowledge of prescribed methods for tracking table/card inventories. 

FACTOR 2: SUPERVISORY CONTROLS

· Incumbent is under the general supervision of the Poker Room Shift Manager.

· The supervisor assigns work, advises on changes in procedures, if any, and is available in the immediate area for assistance when required. 

· Routine work is performed independently following set procedures.

· The work is reviewed for outcome and results, and for accuracy through spot checks, through complaints from customers and staff and through personal observation of the employee at work.

FACTOR 3: GUIDELINES

· Incumbent uses personal experience and employer standard operating procedures, in addition to handbooks, policies and precedents.

· Guidelines include Citizen Potawatomi Nation regulations and directives, National Indian Gaming Commission laws, rules, regulations, manufacturer’s catalogs, handbooks, precedents, and files of previous projects.

· The incumbent implements adaptations in dealing with problems and unusual situations always with the best interests of the Citizen Potawatomi Nation and Grand Casino Hotel and Resort in mind.

FACTOR 4: COMPLEXITY

· As the level of difficulty increases, the incumbent considers differences in the courses of action and refines methods or develops new techniques, concepts, theories or programs to solve problems.

· Incumbent will frequently be faced with unusual circumstances and incomplete or conflicting data in addition to v