Director, Strategic Accounts and Relationship Management (Hybrid)

Citi, the leading global bank, has approximately two hundred million customer accounts and does business in more than 160 countries and jurisdictions. For the past two hundred years at Citi, we have a drive to help clients move from ambition to achievement. Our company has been one of the foundational components of today’s modern financial infrastructure—this gives us a level of unmatched expertise in tackling the world’s most complex challenges and connecting across capabilities to enable lasting progress for our clients. Diversity is a key business imperative and a source of strength at Citi. We serve clients from every lifestyle, every background, and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop are widely available to all.

Citi’s U.S. Personal Bank (USPB) has a unique opportunity to leverage its consumer relationships and footprint, state of the art technology and leading consumer banking position to deliver customer value in a targeted and impactful way.

Citi Retail Services (CRS) is a leading provider point-of-sale lending products including consumer and commercial private label, consumer co-branded as well as consumer digital lines of credit and installment loan products across the U.S. and Canada. Retail Services, serves ninety million accounts for many iconic brands, including The Home Depot, Best Buy, ExxonMobil, Macy's, and Shell, among others. The business also provides retail industry expertise, including digital integration, transaction data analytics, and fully integrated marketing and loyalty programs.

Considering evolving consumer expectations and retail paradigms as well as the rapid emergence of non-traditional entrants in the payments space, CRS will continue to play a key role in ensuring Citi’s position as the undisputed B2B2C point-of-sale lender of choice for merchant partners and consumers. Our Connected Commerce embedded payments strategy enables the introduction of new capabilities, robust product strategies, expanded partnerships and new revenue streams. This strategy, coupled with a best-in-class client management team will continue to strengthen our diversified business model and unlock an expanded target client model – enabling us to provide both our existing and new partners with expanded products, a more streamlined integration, speed to market and on-going customer loyalty.

The Director, Strategic Accounts and Relationship Management will play a critical role in unlocking our ability to meaningfully scale our partnerships and the Connected Commerce platform. Reporting directly to the Head of Connected Commerce Partnerships, the Director of Strategic Accounts and Relationship Management will work across the team driving product capabilities, merchant partner strategies and initiatives to ensure the team continues to meaningfully scale Connected Commerce. The role is directly responsible for defining the Citi Pay client growth agenda including but not limited to managing a team responsible for driving existing client relationships to ensure key performance metrics are met – sales, receivables, credit penetration, client retention as well as overseeing Connected Commerce Distribution Partnerships to drive scale via third party partnerships. 

This individual will be responsible for setting the strategy, identifying growth opportunities, optimizing both internal and external strategic partnerships, and maximizing opportunities to deliver expanded Citi customer relationships and new merchants at scale. This individual will be responsible for building business case for investment, aligning resources – investment dollars, resources, and technology – to ensure cross functional alignment and flawless execution against key opportunities and business priorities.

The Director of Strategic Accounts and Relationship Management will work across Connected Commerce, CRS, USPB as well as with partners in Citi’s Commerce Bank, Corporate Bank and Services Organization to articulate a strong value proposition and overall branding strategy and be the voice of the merchant partner to influence the strategic product and program roadmaps. This individual will lead the creation and ongoing management of a team to support these strategic responsibilities and imperatives.

This individual will partner with the CRS senior leadership in multiple forums across USPB to ensure the Citi Pay growth strategy is aligned with and supports both current and future merchant partner objectives, enables broader distribution opportunities, drives product and vertical expansion while delivering the right outcomes fo