Project Manager, EOC & OIRT

Who are we?

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. 

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.

A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

Job Summary 

The Project Manager for the Equinix Operations Center (EOC) and Operations Information Request Team (OIRT) leads and coordinates strategic, enterprise-wide projects that enhance efficiency, transparency, and quality in both customer support and incident management. This role is pivotal in driving automation, self-service, and continuous improvement initiatives using Lean Six Sigma methodologies, and ensuring successful execution of transformation programs. The Project Manager serves as a key liaison among cross-functional teams, champions organizational change management and delivers measurable business outcomes aligned with organizational goals. 

Responsibilities 

Strategic & Enterprise Alignment 

• Ensure all projects support EOC/OIRT’s strategic roadmap and global organizational objectives

• Drive alignment between project outcomes and key performance indicators (KPIs) for operational excellence at the enterprise level

• Lead post-project reviews to capture lessons learned and drive continuous improvement, integrating Lean Six Sigma principles

Project & Program Management 

• Develop and manage project plans using agile and Lean Six Sigma methodologies, ensuring alignment with timelines and deliverables

• Implement and manage transformation initiatives to enhance incident outcomes, customer experience, and workforce efficiency across the enterprise

Organizational Change Management & Stakeholder Engagement 

• Develop and execute organizational change management plans to support adoption of new processes and technologies at scale

• Serve as the primary liaison between EOC/OIRT, IT, and other cross-functional teams, operating at an enterprise-wide level

• Facilitate stakeholder workshops (e.g., Kaizen events) and feedback sessions to ensure buy-in and address concerns, leveraging Lean Six Sigma tools

• Communicate effectively with stakeholders, keeping them informed of project progress and addressing any concerns

Resource & Capacity Management 

• Assess team capacity and allocate resources to ensure timely delivery of critical, enterprise-wide initiatives

• Identify skill gaps and coordinate with leadership to address training or hiring needs, including Lean Six Sigma capabilities

• Monitor team wellbeing and proactively address workload imbalances

Risk & Issue Management 

• Establish and maintain a comprehensive risk register for all EOC/OIRT projects

• Lead regular risk review meetings and escalate critical issues to senior leadership as needed

Automation, Data, and Technology Enablement 

• Champion the adoption of automation tools and platforms (e.g., ServiceNow, ITIL frameworks) to standardize processes and drive enterprise-wide efficiency 

• Collaborate with IT and data teams to implement dashboards and analytics for real-time project tracking and performance measurement

• Evaluate and recommend new technologies to enhance operational efficiency across the organization

Compliance, Quality, and Continuous