Service Manager
Alamo GroupAbout the role
Super Products Offers:
- Day 1 Medical, Dental and Vision Insurance
- 1st Shift Hours
- Profit Share
- Company provided uniforms
- New, clean, safe facility
- Growing, successful company
- Plus a full, comprehensive benefit package including:
- Matching 401K
- Paid Holidays, Sick Time and Vacation
- Gym membership reimbursement
- Company paid life insurance, STD and LTD
- Educational assistance and dependent scholarship programs
- And more!
CHECK OUT OUR OPENINGS & APPLY TODAY!
CHECK OUT OUR COMPANY VIDEO!
Qualifications
Join the Super Team!
Super Products LLC, an Alamo Group Company, is a growing manufacturing company with a new headquarters in Mukwonago, WI and nationwide rental store facilities. We have been designing and manufacturing high quality vacuum truck equipment since 1973 that include the most innovative features available in the market.
Safety is our top priority. We pride ourselves on creating a safe and healthy work environment where our employees can grow and prosper throughout their careers. We offer competitive wages and a customizable benefits package that begins day one of employment. Take the next step in your career and join a winning team!
Position Summary
The Service Manager is responsible for the direct supervision of all truck mechanics and technicians, managing shop operations to efficiently turnaround fleet assets between rentals and perform service work on customer-owned trucks. In addition, the Service Manager is responsible for maintaining proper parts inventory levels and ensuring the accuracy of repairs while maintaining a safe and efficient work environment. This position requires travel to make field service and repair calls from time to time and to attend any required training.
Customer Related
- Notify and follow up with customers regarding service requirements. Follow up as needed to be sure the customers are completing the necessary PMs
- Occasionally make sales calls to current customers and prospects to solicit service business
- Regularly make phone calls to current customers and prospects for follow up on completed service jobs, soliciting service business and generally building customer relations
- Prepare quotations for customer service work and review with store manager
- Prepare quotation for charge backs and send to customers within 24 hours per policy
- Assist store manager with resolving customer disputes on charge backs,
Shop Workflow
- Constructing and assigning daily shop work orders and schedules to complete fleet service work and customer service jobs
- Developing daily and weekly job work schedules for trucks needing service and PM work
- Supervising and approving “check-in” and “check out” status reports of all trucks
- Conducting a daily morning huddle with shop staff to review prior day’s progress
- Maintaining a clean and respectable facility, equipment, and work environment
- Spending adequate time on the shop floor to ensure efficient and safe work practices are followed
- Spending time on the shop floor assisting with troubleshooting and diagnosing service issues for the purpose of teaching and training the staff
- Working alongside shop personnel as required in peak times
Administration
- Schedule and coordinate all service work with outside service providers, ch
Apply for this role
Generate a tailored application kit with a matched cover letter, interview prep, and CV highlights — in under 60 seconds.
Apply Now →Generate Application KitFree account required — sign up in 30s