Manager, Patient & Family Services

The Social Services Manager provides leadership and oversight for teams responsible for systematically meeting the concrete needs of patients and families. This role collaborates with other system leaders focusing on continuous improvement efforts needed to enhance patient outcomes and experiences. Working alongside key partners, this position establishes and improves programs that promote health equity, address Social Determinants of Health, and strive to meet the needs of the patients and families.

Key Accountabilities include:
• Service & Team Leadership: Oversee and support the roles and teams involved in delivering social services to families.
• Program & Operations Management: Direct the Patient and Family Service Center operations and programs, including the management of budgets, gift funds, direct reports, inventory, and donations.
• Strategic Partnerships: Collaborate with External Government Affairs, Community Benefit, Social Work, Patient and Family Relations, and the Foundation.
• Performance & Evaluation: Promote improvements using data-driven insights, establishing Key Performance Indicators (KPIs) and creating evaluation frameworks to assess and enhance programs.
• Growth & Customer Service: Identify areas of opportunity and new initiatives to ensure customer service is a key driver for success.

Relocation assistance offered to qualifying external candidates!

  

Required Education and Experience
Bachelor’s degree in public health, human services, social work, psychology, or related fields that would contribute to the ability to perform the role well.
Minimum five years of program leadership, formal and/or informal team leadership, or management experience in health care, public service, or public health.
Is responsible for ensuring services are available on an as needed basis to support 24/7 operations of the hospital.
Experience in developing, monitoring, and managing organizational and grant-specific budgets, ensuring compliance with all funding requirements.

Possess, or obtain within 1 year from date of hire, certification as a Child Passenger Safety Technician for special needs.

Preferred
MPH, MHA, MBA, MSW, or other related Master’s degree.
Prior experience writing grants.
Demonstrated experience with improvement methodologies, such as Six Sigma, Lean, Toyota, or others.

Compensation Range

$107,431.00 - $161,147.00 per year

Salary Information

This compensation range was calculated based on full-time employment (2080 hours worked per calendar year). Offers are determined by multiple factors including equity, skills, experience, and expertise, and may vary within the range provided.

Disclaimer for Out of State Applicants

This compensation range is specific to Seattle, positions located outside of Seattle may be compensated differently depending on various factors.

Benefits Information

Seattle Children’s offers a generous benefit package, including medical, dental, and vision plans, 403(b), life insurance, paid time off, tuition reimbursement, and more.  Additional details on our benefits can be found on our website www.seattlechildrens.org/careers/benefits.

About Us

Hope. Care. Cure. These three simple words capture what we do at Seattle Children’s – to help every child live the healthiest and most fulfilling life possible.  Are you ready to engage with a mission-driven organization that is life-changing to many, and touches the hearts of all? #HOPECARECURE

Our founding promise to the community is as valid today as it was over a century ago: we will care for all children in our region, regardless of the families’ ability to pay. Together, we deliver superior patient care, advance new discoveries and treatments through pediatric research, and serve as the pediatric and adolescent, academic medical center for Washington, Alaska, Montana and Idaho – the largest region of any children’s hospital in the country.
 
U.S. News & World Report consistently ranks Seattle Children’s among the nation’s best children’s hospitals. For more than a decade, Seattle Children’s has been nationally recognized in key specialty areas. We are honored to be one of the nation’s very best places to care for children and the top-ranked pediatric hospital in Washington and the Pacific Northwest.

As a Magnet designated institution, we recognize the importance of hiring and developing great talent to provide best-in-class care to the patients and families we serve. Our organizational DNA