Director, Strategic Operations (Impact Delivery)

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

What you get to do in this role:   

As Director, Strategic Operations, you drive operational excellence for the Impact Delivery organization to help the organization realize its objectives. This role works extensively with leaders from both business and technical backgrounds; the ideal candidate will be able to clearly communicate opportunities, ideas, concepts, surface issues, both verbally and in writing, someone who can drive process creation, implementation, and changes with our business partners.

You will be expected to be a collaborative player/coach- rolling up your sleeves to get work done while also structuring work streams and providing guidance to others. In this role you will work on complex problems and help leaders to organize, prioritize and implement their strategic agenda.

• Ensure consistency on overall strategic goals, standards, objectives and key results, and metrics for each planning cycle
• Drive execution of cross functional projects and programs
• Establish and drive transparency for leadership to regularly monitor operational and delivery metrics
• Drive connectivity and accountability across teams to meet agreed upon objectives and complete agreed upon action items
• Enable alignment for organizational portfolio, process, and visibility in alignment with other functions across product teams
• Maintain visibility across the leadership team for day-to-day Business Operations execution; drive rhythm of business, enable financial planning and investments, support communication strategies etc.
• Monitor and react to performance, accountable for issue identification and resolution in support of organizational goals
• Change Leadership to guide the organization through change including process enablement
• Help plan and facilitate team offsites / deep-dive gatherings with a focus on intra/inter-team collaboration and objective setting
• Own the headcount process for the organizations and collaborate with finance on headcount process
• Key partner to HRBP on org health development
• Provide support for org/team All Hands meetings + facilitate org’s Leadership team meetings

In this role, you will work on complex problems, gain insight into the strategic and operational issues which are forefront in the minds of the leadership team, and establish relationships with senior team members across the Impact Delivery organization.

Qualifications

To be successful in this role you have:

• 10+ years of experience with a preference for those with a strategy/planning, program management and/or similar role in a technology company
• Bachelor's degree in Business Administration, Analytics, Computer Science, Engineering or a related field; or MBA; or Equivalent related professional experience
• Strong interest and experience working in enterprise technology / SaaS domains.
• Strategic mentality to drive consistency and follow through with leadership and the overall organization
• Thought leadership - ability to lead, influence & mobilize multiple internal collaborators (including top executives) and priorities in a dynamic environment
• Clear com